Guest Service Agent

FIVE Hotels & Resorts
Dubai
Workplace: OnsiteFull timeAED 1,600+ monthlyFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsSkills: ["Communication","Leadership","Organisational skills","Time management","Multi-tasking"]

Join the front office team to deliver exceptional, “FIVE-star” guest experiences at luxury properties in Dubai. You’ll welcome guests, answer and document requests and enquiries across channels, efficiently manage the phone switchboard, log and coordinate guest issues for swift resolution, and provide accurate information on rooms, amenities, and local attractions. You’ll also support WiFi and in-room entertainment, uphold grooming and confidentiality standards, and champion Forbes compliance and standards.

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FursaFursa
FIVE Hotels & Resorts
FIVE Hotels & Resorts
2 days ago

Guest Service Agent

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Last checked: 1 hour agoStatus: Live

Job Summary

Join the front office team to deliver exceptional, “FIVE-star” guest experiences at luxury properties in Dubai. You’ll welcome guests, answer and document requests and enquiries across channels, efficiently manage the phone switchboard, log and coordinate guest issues for swift resolution, and provide accurate information on rooms, amenities, and local attractions. You’ll also support WiFi and in-room entertainment, uphold grooming and confidentiality standards, and champion Forbes compliance and standards.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Extend a warm “FIVE-styled” welcome and address guest service needs with care and attention.
  • •Answer and document guest requests, enquiries, and concerns via multiple communication channels with accurate and timely responses.
  • •Operate the telephone switchboard efficiently, managing wake-up calls and directing incoming calls to the appropriate departments.
  • •Record and relay messages accurately, and log guest requests/issues into the computer system to coordinate swift resolutions.
  • •Provide guests with information on room features, amenities, and local attractions; assist with WiFi and in-room entertainment systems as needed.

Pay and Benefits

Salary: AED 1,600 monthly

Key Requirements

  • •1-2 years of experience in a luxury hotel environment in a similar guest services role delivering exceptional guest experiences.
  • •Excellent verbal and written communication skills with fluency in English (additional languages are a plus).
  • •Strong time management and multi-tasking skills to handle a busy environment and deliver a “FIVE-star” guest experience.
  • •Proficient computer literacy (Word, Excel, Outlook) and strong knowledge of Hotel PMS, specifically Opera.
  • •Flexibility to work a variety of shifts, including weekends and holidays.
Experience:1-2 yearsLuxury hospitalityHotel operations
Skills:CommunicationLeadershipOrganisational skillsTime managementMulti-tasking
Languages:English
Tech Stack:WordExcelOutlookOperaHotel PMS

Company Brief

FIVE Hotels & Resorts
Operates a portfolio of luxury hotels, residences, and lifestyle destinations offering upscale accommodations, dining, spa, and event services across international leisure and city locations, with flagship properties in Dubai and other global markets.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
WebsiteLinkedIn