Senior Technical Support Engineer – Slurm

NVIDIA
Austin, United States
Workplace: HybridFull timeUSD 108,000 - 172,500 annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Analytical and research skills","Excellent written communication","Excellent verbal communication","Independent incident resolution","Technical problem-solving"]

Own end-to-end Slurm support for customers running production AI and HPC clusters. Investigate and resolve scheduler and systems issues across slurmctld/slurmd/slurmdbd, scheduling, node management, authentication, Linux, networking, storage, databases, containers, and GPU environments. Help customers with Slurm configuration, upgrades, operational practices, and recovery from production incidents, while partnering with engineering on reproducible test cases and defect reports.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NVIDIA
NVIDIA
2 hours ago

Senior Technical Support Engineer – Slurm

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end Slurm support for customers running production AI and HPC clusters. Investigate and resolve scheduler and systems issues across slurmctld/slurmd/slurmdbd, scheduling, node management, authentication, Linux, networking, storage, databases, containers, and GPU environments. Help customers with Slurm configuration, upgrades, operational practices, and recovery from production incidents, while partnering with engineering on reproducible test cases and defect reports.
Location: Austin, United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own Slurm support cases from initial investigation through resolution for customers running production AI and HPC clusters.
  • •Diagnose complex problems involving Slurm components and scheduling, accounting, authentication, and high availability.
  • •Resolve Slurm configuration and policy features such as partitions, reservations, priorities, fair-share, QoS, backfill, preemption, GRES/TRES, cgroups, and job constraints.
  • •Investigate performance, reliability, and scalability issues using logs, diagnostic data, configuration analysis, reproductions, and debugging.
  • •Advise customers on Slurm configuration, upgrades, operational practices, managing system resources, and safe recovery from production incidents; collaborate with engineering on reproducible cases and defect reports.

Pay and Benefits

Salary: USD 108,000 - 172,500 annually
Equity and Bonus:Equity

Key Requirements

  • •BS degree in Computer Science, Engineering, or related field, or equivalent experience.
  • •5+ years administering and supporting Slurm in production HPC or AI environments, including business-critical outage incidents.
  • •Expert-level understanding of Slurm architecture, daemons, configuration, scheduling behavior, accounting, resource management, and failure modes.
  • •Ability to identify sophisticated Slurm incidents independently and guide them to technically sound resolutions.
  • •Strong Linux system-administration experience, including systemd, cgroups, authentication, networking, and database-backed services.
Experience:HPCAIProduction support
Education:Bachelor's in Computer Science, Engineering (or related field)
Skills:Analytical and research skillsExcellent written communicationExcellent verbal communicationIndependent incident resolutionTechnical problem-solving
Tech Stack:SlurmSlurmctldSlurmdSlurmdbdLinuxSystemdCgroupsMUNGEAuthenticationNetworkingDatabasesGPU environmentsContainersPyxisEnrootApptainerSingularitySPANKLuaNVIDIA Base Command Manager

Company Brief

NVIDIA
Designs and manufactures GPUs, AI accelerators, and system-on-chip products for gaming, data centers, professional visualization, and automotive markets, enabling advanced graphics, AI, and high-performance computing solutions worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1993
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor