OpenAI

1 week ago

IT Support Dublin, EMEA Regional Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own EMEA IT support end-to-end, serving as the senior onsite IT lead for the Dublin office while coordinating regional coverage across time zones. You’ll lead employee lifecycle onboarding/offboarding, manage vendors and equipment, and ensure AV and event readiness. Improve documentation, build repeatable workflows, and drive lightweight automation to strengthen employee experience. Provide white-glove support for executives and collaborate across stakeholders to deliver well-scoped initiatives.

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Own EMEA IT support end-to-end by prioritizing needs, resolving escalations, and addressing systemic gaps.
•Lead EMEA regional support coordination across offices and time zones to improve coverage and consistency.
•Lead or support employee lifecycle operations, including onboarding/offboarding workflows, device preparation, and access coordination.
•Drive AV and event readiness for conference rooms, executive meetings, and other high-visibility gatherings.
•Improve support systems and processes by updating documentation, building repeatable workflows, and introducing lightweight automation.

Pay and Benefits

Salary: GBP 108,000 - 145,000 annually

Equity and Bonus:Equity

Key Requirements

•Strong technical expertise in macOS and working knowledge of Windows.
•Experience with identity and device management tools such as Azure AD, Jamf, and Intune.
•Hands-on experience with enterprise productivity platforms including Google Workspace, Microsoft 365, Slack, and Atlassian products.
•Experience configuring and troubleshooting AV and collaboration systems such as Google Meet, Microsoft Teams, and Crestron in office and event settings.
•Excellent written and verbal communication skills, able to explain technical issues to technical and non-technical audiences.

Skills:Customer-first mindsetClear communicationOperational judgmentCross-functional coordinationStaying calm under pressure

Tech Stack:MacOSWindowsAzure ADJamfIntuneGoogle WorkspaceMicrosoft 365SlackAtlassianGoogle MeetMicrosoft TeamsCrestron

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor

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OpenAI

1 week ago

IT Support Dublin, EMEA Regional Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Own EMEA IT support end-to-end by prioritizing needs, resolving escalations, and addressing systemic gaps.
•Lead EMEA regional support coordination across offices and time zones to improve coverage and consistency.
•Lead or support employee lifecycle operations, including onboarding/offboarding workflows, device preparation, and access coordination.
•Drive AV and event readiness for conference rooms, executive meetings, and other high-visibility gatherings.
•Improve support systems and processes by updating documentation, building repeatable workflows, and introducing lightweight automation.

Pay and Benefits

Salary: GBP 108,000 - 145,000 annually

Equity and Bonus:Equity

Key Requirements

•Strong technical expertise in macOS and working knowledge of Windows.
•Experience with identity and device management tools such as Azure AD, Jamf, and Intune.
•Hands-on experience with enterprise productivity platforms including Google Workspace, Microsoft 365, Slack, and Atlassian products.
•Experience configuring and troubleshooting AV and collaboration systems such as Google Meet, Microsoft Teams, and Crestron in office and event settings.
•Excellent written and verbal communication skills, able to explain technical issues to technical and non-technical audiences.

Skills:Customer-first mindsetClear communicationOperational judgmentCross-functional coordinationStaying calm under pressure

Tech Stack:MacOSWindowsAzure ADJamfIntuneGoogle WorkspaceMicrosoft 365SlackAtlassianGoogle MeetMicrosoft TeamsCrestron

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor