Support Engineer

Meter
San Francisco
Workplace: RemoteFull timeUSD 127,500 - 210,000 annuallyFunction: Product ManagementSkills: ["Communication","Problem-solving","Documentation","Customer focus"]

The role provides hands-on network engineering support for enterprise deployments, diagnosing and solving complex, multi-layer networking issues remotely, while influencing product direction through field feedback and clear documentation. You’ll tackle diverse tickets, document best practices, and help elevate the team’s technical depth in a fast-scaling hardware-software networking company.

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FursaFursa
Meter
Meter
1 year ago

Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

The role provides hands-on network engineering support for enterprise deployments, diagnosing and solving complex, multi-layer networking issues remotely, while influencing product direction through field feedback and clear documentation. You’ll tackle diverse tickets, document best practices, and help elevate the team’s technical depth in a fast-scaling hardware-software networking company.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Troubleshoot and resolve tickets spanning every layer of the network stack.
  • •Manage and support complex customer networks, almost entirely remotely.
  • •Identify and document product bugs, escalating them with clear reproduction steps.
  • •Create well-structured feature requests informed by real customer needs.
  • •Build and maintain documentation that shortens time-to-resolution for everyone.

Pay and Benefits

Salary: USD 127,500 - 210,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Extensive experience troubleshooting complex networks across wireless, security, WAN/LAN, routing, and DNS
  • •Strong written and verbal communication with the ability to document processes and reproduce steps
  • •Proven ability to solve complex network problems in enterprise environments
  • •Comfort working remotely with customers and cross-functional teams
  • •Analytical mindset with comfort operating in ambiguity and high-priority queues
Experience:Enterprise networkingNetwork engineering
Skills:CommunicationProblem-solvingDocumentationCustomer focus
Languages:English
Tech Stack:DNSWANLANRoutingSecurityWireless

Company Brief

Meter
Meter provides enterprise internet infrastructure (internet, wired, Wi‑Fi, and cellular) delivered as a unified full‑stack service combining hardware, firmware, software, deployment operations, and support for businesses and large campuses.
Industry: Telecommunications
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.7
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