Deployment & Support Engineer

Skild AI
San Mateo
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Problem-solving","Analytical skills","Communication","Customer service","Independent work","Adaptability"]

Install, commission, and deploy robotic systems at customer sites, ensuring robots are configured, tested, and operating to technical and customer requirements. Provide remote customer and technical support between deployments by troubleshooting hardware, software, networking, and integration issues, diagnosing root causes, and coordinating fixes with engineering teams. Lead onboarding/training, document deployments and support cases, and continuously improve deployment and support processes.

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FursaFursa
Skild AI
Skild AI
14 hours ago

Deployment & Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Install, commission, and deploy robotic systems at customer sites, ensuring robots are configured, tested, and operating to technical and customer requirements. Provide remote customer and technical support between deployments by troubleshooting hardware, software, networking, and integration issues, diagnosing root causes, and coordinating fixes with engineering teams. Lead onboarding/training, document deployments and support cases, and continuously improve deployment and support processes.
Location: San Mateo
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Lead and execute robotic system deployments at customer sites, including installation, configuration, commissioning, and testing.
  • •Review site requirements and documentation to prepare for deployments and coordinate with customers and internal teams for readiness.
  • •Provide timely remote customer and technical support, troubleshooting robot hardware, software, networking, and system integration issues.
  • •Diagnose root causes, implement or coordinate corrective actions, monitor issues through resolution, and escalate complex problems when needed.
  • •Train customer personnel and maintain accurate documentation of deployments, system configurations, support cases, and outstanding issues.
Travel: Medium travel

Key Requirements

  • •Experience in robotics, automation, mechatronics, or related engineering disciplines.
  • •Hands-on experience installing, troubleshooting, or maintaining complex technical systems.
  • •Ability to read and interpret technical documentation, wiring diagrams, and system specifications.
  • •Familiarity with computers, networking, software configuration, and technical troubleshooting.
  • •Willingness to travel to customer sites and work hands-on with installed equipment.
Experience:RoboticsAutomationIndustrial automationAutonomous mobile robotsMechatronicsCustomer support
Education:
Skills:Problem-solvingAnalytical skillsCommunicationCustomer serviceIndependent workAdaptability
Languages:English
Tech Stack:LinuxNetworkingAPIs

Company Brief

Skild AI
Develops AI-driven solutions focused on applying machine learning to automate and enhance business workflows, delivering predictive insights and intelligent automation for enterprise use cases.
Industry: AI & Machine Learning
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