Wire Processing Specialist II

Truist Financial
Orlando
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityEducation: high_schoolSkills: ["Analytical and problem solving","Communication","Interpersonal skills","Multitask","Attention to detail"]

Independently process and review high-value domestic and international wire payments in real time, ensuring compliance with federal regulations, wire policy, and bank procedures. Reconcile daily wire activity, resolve wire exceptions through manual system dispositions, and maintain accurate customer account profiles in REL. Authenticate instructions, provide first-level research support for wire issues, and escalate complex concerns to Treasury Services as needed.

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Truist Financial
Truist Financial
1 day ago

Wire Processing Specialist II

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Last checked: 1 hour agoStatus: Live

Job Summary

Independently process and review high-value domestic and international wire payments in real time, ensuring compliance with federal regulations, wire policy, and bank procedures. Reconcile daily wire activity, resolve wire exceptions through manual system dispositions, and maintain accurate customer account profiles in REL. Authenticate instructions, provide first-level research support for wire issues, and escalate complex concerns to Treasury Services as needed.
Location: Orlando
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Independently review and process enterprise-wide real-time domestic and international wire payments in accordance with federal regulations and wire policies.
  • •Reconcile and balance end-of-day enterprise wire activity and meet scheduled release times for completion of end-of-night processes.
  • •Resolve wire exception transactions (cancellations, deletions, reversals, returns) using manual system disposition and correct codes for client resolution.
  • •Add, update, and delete account profiles in the wire system REL database with complete and authorized documents.
  • •Assist clients with questions about wire transfers by researching wire issues and escalating complex concerns to Treasury Services or senior staff.
  • •Follow strict authentication and verification and adhere to security and operational control procedures for multiple wire transfer systems.
  • •Perform client outreach to advise retail and commercial clients of incoming wire payments.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability401kPaid LeavePaid HolidaysSick Days

Key Requirements

  • •High school diploma or equivalent related experience.
  • •Two years of related customer service experience.
  • •Ability to understand complex technical concepts through training and self-study, including accounting, data flow, mainframe/client service systems, and wire channels.
  • •Analytical and problem-solving skills.
  • •Flexible to work late without advanced notice; strong written, verbal, and interpersonal communication.
Experience:Banking operationsWire transfersCustomer service
Education:High School
Skills:Analytical and problem solvingCommunicationInterpersonal skillsMultitaskAttention to detail
Languages:English
Tech Stack:Microsoft OfficeMainframeFederal Reserve BankCHIPSSWIFTREL databaseMTS10-key

Company Brief

Truist Financial
Provides consumer and commercial banking, wealth management, insurance, lending, and payments services through a large U.S. financial services platform formed by the merger of BB&T and SunTrust.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 2019
WebsiteLinkedIn