Associate, Bank Operations Levies and Garnishments

Discover Financial
Philippines
Workplace: OnsiteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Experience: 2+ yearsSkills: ["Communication","Attention to detail","Problem solving","Stakeholder management","Process improvement"]

Support levies and garnishments operations by performing intake, processing, reconciliations, and payments while mitigating financial risk and ensuring process accuracy. Manage complaints and escalations with attorneys/agencies, stakeholders, and external vendors/banks as needed to remediate issues. Complete monthly quality reviews for regulatory and business compliance, drive process optimization, and help modernize the bank case management system through special projects and automation enhancements.

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Discover Financial
Discover Financial
1 day ago

Associate, Bank Operations Levies and Garnishments

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support levies and garnishments operations by performing intake, processing, reconciliations, and payments while mitigating financial risk and ensuring process accuracy. Manage complaints and escalations with attorneys/agencies, stakeholders, and external vendors/banks as needed to remediate issues. Complete monthly quality reviews for regulatory and business compliance, drive process optimization, and help modernize the bank case management system through special projects and automation enhancements.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Mid level

Key Responsibilities

  • •Optimize contact and communication with attorneys/agencies, stakeholders, and external vendors/banks.
  • •Manage complaints and escalations, contacting third parties as needed to remediate issues.
  • •Own reconciliation of money movement and mitigate financial losses.
  • •Complete monthly quality reviews to ensure compliance with regulatory requirements and business standards.
  • •Support special projects and operational improvements, including technology/automation enhancements and modernization of the bank case management system.

Key Requirements

  • •Two (2) years college level education or equivalent work experience.
  • •At least two (2) years experience in a call center environment or equivalent work experience.
  • •At least one (1) year of experience using Microsoft Office or Google Suite.
  • •Strong attention to detail, with good communication and problem-solving skills.
  • •At least 2 years of customer service or banking experience (preferred).
Experience:2+ yearsBankingCustomer serviceCall center
Skills:CommunicationAttention to detailProblem solvingStakeholder managementProcess improvement
Tech Stack:Microsoft OfficeGoogle Suite

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn