Hello Heart

1 week ago

IT Systems Engineer (EST)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Help scale internal technology infrastructure for a SaaS environment by administering and optimizing core platforms such as Google Workspace, Slack, Zoom, and Microsoft Intune. Build internal automations, dashboards, and analytics to improve access and employee lifecycle workflows. Support Help Desk delivery by resolving issues, identifying root causes, and turning recurring requests into scalable solutions. Partner with Security, Compliance, and Legal for HIPAA and audit readiness.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Administer, optimize, and support core SaaS platforms including Google Workspace, Slack, Zoom, Linear, Iru, Microsoft Office, and Microsoft Intune.
•Build internal systems, automations, dashboards, and analytics to improve visibility into access, employee lifecycle workflows, license utilization, and operational performance.
•Use AI coding tools (Claude Code, Codex, Cursor or similar) to accelerate scripts, integrations, data analysis, and workflow automation.
•Drive high-quality Help Desk delivery by resolving issues quickly, identifying root causes, and converting recurring requests into scalable, automation-powered solutions.
•Create and maintain runbooks, troubleshooting guides, and internal documentation, and partner with Security/Compliance/Legal on HIPAA and regulatory compliance.

Pay and Benefits

Salary: USD 110,000 - 120,000 annually

Key Requirements

•3+ years of experience in IT Systems Engineering, Systems Administration, or advanced Help Desk escalation in a fast-paced environment.
•Hands-on experience building custom solutions and automations in Google Cloud Platform, with proficiency in Python, Bash, or PowerShell.
•Experience building integrations using REST APIs across business systems.
•Deep knowledge of Google Workspace Enterprise administration, including Single Sign-On and identity/mobile device management such as Microsoft Intune, Kandji, or Jamf.
•Operating in a regulated environment (HIPAA and/or SOC 2) with continuous compliance monitoring tools such as Vanta.

Experience:SaaSHealthcareRegulated environment

Education:Bachelor's

Skills:TroubleshootingRoot-cause analysisProblem-solvingCommunicationDocumentation

Languages:English

Tech Stack:Google WorkspaceSlackZoomLinearIruMicrosoft OfficeMicrosoft IntuneGoogle Cloud PlatformPythonBashPowerShellREST APIsClaude CodeCodexCursorSingle Sign-OnSystem for Cross-domain Identity ManagementSCIMKandjiJamf

Company Brief

Hello Heart

Provides a digital cardiovascular health platform that helps users manage blood pressure, heart health, and related risks via mobile apps, connected devices, personalized insights, and employer or health plan-based programs to improve outcomes and engagement.

Industry: HealthTech

Website

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Hello Heart

1 week ago

IT Systems Engineer (EST)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Mid level

Key Responsibilities

•Administer, optimize, and support core SaaS platforms including Google Workspace, Slack, Zoom, Linear, Iru, Microsoft Office, and Microsoft Intune.
•Build internal systems, automations, dashboards, and analytics to improve visibility into access, employee lifecycle workflows, license utilization, and operational performance.
•Use AI coding tools (Claude Code, Codex, Cursor or similar) to accelerate scripts, integrations, data analysis, and workflow automation.
•Drive high-quality Help Desk delivery by resolving issues quickly, identifying root causes, and converting recurring requests into scalable, automation-powered solutions.
•Create and maintain runbooks, troubleshooting guides, and internal documentation, and partner with Security/Compliance/Legal on HIPAA and regulatory compliance.

Pay and Benefits

Salary: USD 110,000 - 120,000 annually

Key Requirements

•3+ years of experience in IT Systems Engineering, Systems Administration, or advanced Help Desk escalation in a fast-paced environment.
•Hands-on experience building custom solutions and automations in Google Cloud Platform, with proficiency in Python, Bash, or PowerShell.
•Experience building integrations using REST APIs across business systems.
•Deep knowledge of Google Workspace Enterprise administration, including Single Sign-On and identity/mobile device management such as Microsoft Intune, Kandji, or Jamf.
•Operating in a regulated environment (HIPAA and/or SOC 2) with continuous compliance monitoring tools such as Vanta.

Experience:SaaSHealthcareRegulated environment

Education:Bachelor's

Skills:TroubleshootingRoot-cause analysisProblem-solvingCommunicationDocumentation

Languages:English

Company Brief

Hello Heart

Industry: HealthTech

Website