Sr Cust Exp Specialist

Honeywell
Gurugram
Full timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Adaptability","Analytical skills","Communication"]

Support the quoting and order-booking process for SW/HW orders serving distributors and end customers across the META region. Create accurate sales quotes using tools like Salesforce and SAP ECC, ensure TAT and accuracy, and handle changes in customer requirements. Coordinate with internal sales, approvals, item setup, software, operations, logistics, planning, and sourcing teams to resolve customer questions, claims, process queries, and order-related issues while continuously improving process instructions and quality.

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FursaFursa
Honeywell
Honeywell
8 hours ago

Sr Cust Exp Specialist

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Last checked: 2 hours agoStatus: Live

Job Summary

Support the quoting and order-booking process for SW/HW orders serving distributors and end customers across the META region. Create accurate sales quotes using tools like Salesforce and SAP ECC, ensure TAT and accuracy, and handle changes in customer requirements. Coordinate with internal sales, approvals, item setup, software, operations, logistics, planning, and sourcing teams to resolve customer questions, claims, process queries, and order-related issues while continuously improving process instructions and quality.
Location: Gurugram
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support quoting/order booking for SW/HW orders for distributors and end customers serving the META region.
  • •Create sales quotes to customer requirements using Salesforce and SAP ECC, including item configuration and meeting SLA for TAT and accuracy.
  • •Review discounts and quotation policy criteria and handle customer requirement changes per process guidelines.
  • •Coordinate with internal teams (sales, approvals, item setup, software/operations, logistics, planning, sourcing) to support quoting and order management.
  • •Process orders and resolve customer queries, claims (non-disputes), and internal process questions; report monthly TAT and accuracy metrics and drive process quality/lean improvements.

Key Requirements

  • •Any Graduate with minimum 2 years of experience.
  • •Understanding of quality concepts and methodologies (Lean or Six Sigma).
  • •Experience working on an SAP ERP platform (preferably SAP ECC / SAP Order Management).
  • •Good analytical skills to understand customer requirements and translate them into order requirements.
  • •Strong communication skills and proficiency with MS Office (Excel, PowerPoint, Outlook).
Experience:2+ yearsERPOrder management
Skills:AdaptabilityAnalytical skillsCommunication
Languages:US
Tech Stack:SalesforceSAP ECCSAPSAP Order ManagementOracle Order ManagementMS OfficeExcelPowerPointOutlook

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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