Customer Service Representative

Eaton
Omaha
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Analytical","Professionalism","Leadership"]

Manage domestic and international customer accounts by preparing sales contracts, entering and monitoring orders, and coordinating with sales, planning, finance, and other teams to keep deliveries on track. Serve as the primary point of contact for customer order inquiries, order status, pricing/availability questions, and escalations. Use SAP and call-center tools to process acknowledgements, shipping lists, returns, and replacements while improving order turnaround time and customer satisfaction.

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Eaton
Eaton
3 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Manage domestic and international customer accounts by preparing sales contracts, entering and monitoring orders, and coordinating with sales, planning, finance, and other teams to keep deliveries on track. Serve as the primary point of contact for customer order inquiries, order status, pricing/availability questions, and escalations. Use SAP and call-center tools to process acknowledgements, shipping lists, returns, and replacements while improving order turnaround time and customer satisfaction.
Location: Omaha
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Prepare sales contracts for customers by collecting required information (part number, pricing, special requirements) and confirm details as needed.
  • •Enter and manage customer orders in SAP based on planning confirmation, ensuring orders have all required information and lead times.
  • •Respond to customer and sales inquiries about order status, pricing, availability, and administrative aspects, communicating promptly and professionally.
  • •Monitor orders on hold, resolve issues with relevant teams, and coordinate escalated expedites with buyers and plants to meet customer requirements.
  • •Process returns and replacement orders with QA, coordinate with other departments for invoicing/shortages/incorrect shipments, and chase payments for blocked shipments due to customer non-payment.

Key Requirements

  • •Bachelor’s degree in Business, Marketing, or English.
  • •3+ years of customer service representative (CSR) experience.
  • •Good writing and speaking in English.
  • •Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • •SAP knowledge and call center skills (C3/C360/call center tools).
Experience:3+ years
Education:Bachelor's in Business, Marketing or English
Skills:Customer serviceCommunicationAnalyticalProfessionalismLeadership
Languages:English
Tech Stack:SAPMicrosoft OfficeWordExcelPowerPointOutlookC3C360Call center toolsFax

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn