iwoca

2 weeks ago

Collections & Recoveries Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Handle early arrears for business customers by speaking with them via phone, email, and WhatsApp to understand missed repayments and agree on next steps. Manage an assigned portfolio with clear, accurate notes while working toward individual KPIs. Use empathy and commercial awareness to negotiate and monitor feasible repayment solutions and follow up when arrangements break, ensuring fair, compliant outcomes for customers and the business.

Location: Leeds

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Work through an assigned portfolio of early arrears accounts, managing outbound and inbound calls alongside email and WhatsApp correspondence.
•Understand each customer’s circumstances and discuss options available to them.
•Agree extra time for payment or gather supporting information to consider reduced payments, managing customer expectations.
•Follow up when an arrangement is broken and decide the right next course of action for your portfolio.
•Keep clear, accurate notes and stay on top of follow-ups and emails each day.

Pay and Benefits

Salary: GBP 28,500 - 33,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceGym MembershipPrivate GpPaid LeavePensionEquity

Key Requirements

•Resilience and the ability to stay calm and professional in difficult or confrontational conversations.
•Comfortable working toward individual targets and KPIs.
•A patient, empathetic and professional manner, especially in difficult conversations.
•Strong communication skills on both phone and email.
•High levels of accuracy and attention to detail.

Experience:Debt recovery

Skills:CommunicationEmpathyResilienceAttention to detailProfessionalism

Tech Stack:WhatsAppAI

Company Brief

iwoca

iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.

Industry: Lending

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 4.6

Website LinkedIn Glassdoor

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iwoca

2 weeks ago

Collections & Recoveries Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Leeds

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Work through an assigned portfolio of early arrears accounts, managing outbound and inbound calls alongside email and WhatsApp correspondence.
•Understand each customer’s circumstances and discuss options available to them.
•Agree extra time for payment or gather supporting information to consider reduced payments, managing customer expectations.
•Follow up when an arrangement is broken and decide the right next course of action for your portfolio.
•Keep clear, accurate notes and stay on top of follow-ups and emails each day.

Pay and Benefits

Salary: GBP 28,500 - 33,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceGym MembershipPrivate GpPaid LeavePensionEquity

Key Requirements

•Resilience and the ability to stay calm and professional in difficult or confrontational conversations.
•Comfortable working toward individual targets and KPIs.
•A patient, empathetic and professional manner, especially in difficult conversations.
•Strong communication skills on both phone and email.
•High levels of accuracy and attention to detail.

Experience:Debt recovery

Skills:CommunicationEmpathyResilienceAttention to detailProfessionalism

Tech Stack:WhatsAppAI

Company Brief

iwoca

Industry: Lending

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 4.6

Website LinkedIn Glassdoor