Crh

5 days ago

Ready Mix Customer Service Lead (Grand Junction, CO, US, 81505)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Schedule and dispatch ready-mix material orders, handling customer phone interactions and customer service quality. Lead and train the customer service team (timecards, time off, performance reviews) while maintaining dispatch facilities and essential equipment. Administer production and customer-support technology systems (tablets and multiple dispatch/trucking platforms) and manage call routing/recording. Support daily scheduling calls, improve order flow, and ensure timely, accurate deliveries to job sites.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Schedule and dispatch material orders, speaking with customers by phone and maintaining strong customer relationships.
•Lead the customer service team, including training, timecards/time off coordination, call quality assurance, and performance reviews.
•Administer tablet device needs and support production and delivery staff related to tablet devices.
•Manage dispatch and related systems (Command Series/Command Track Admin, Whip Around, Motive, Daily Truck Time, Trakit) and maintain required setups and updates.
•Ensure timely, accurate material delivery by managing scheduling calls/conflicts, allocating fleet as needed, and coordinating on-time reporting/performance reporting.

Travel: Low travel

Pay and Benefits

Salary: USD 26 - 30 hourly

Perks:Health InsuranceDentalDisability401k

Key Requirements

•High school diploma or GED required.
•Basic knowledge of the construction industry is preferred.
•2 years of experience in order taking and concrete dispatch is preferred.
•Must be 18 years or older.
•Must pass pre-employment physical, drug screen, and criminal background check.

Experience:Construction

Education:High School

Skills:Customer serviceTeamworkJudgmentPlanning/organizingProfessionalism

Tech Stack:Tablet devicesCommand SeriesCommand Track AdminWhip AroundMotiveDaily Truck TimeTrakitPhone systemCall routingCall recordingDatabase software

Company Brief

Crh

Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.

Industry: Building Materials

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 1970

Website LinkedIn

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Crh