Representative, Reservations Sales - Monterrey MTY (Monterrey, MX)

American Airlines Group
Monterrey
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsSkills: ["Customer service orientation","Communication","Problem-solving","Critical thinking","Attention to detail"]

Assist customers in the Mexico Reservations team with airline bookings and travel support. Provide accurate flight and fare information, AAdvantage account help, and manage reservation changes, refunds, upgrades, and special service requests like disability assistance and wheelchair accommodations. Process ancillary services (e.g., rental cars, hotels, co-branded credit card offers), ensure compliance with policies and regulations, and coordinate with internal teams to route customers to the right resources.

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FursaFursa
American Airlines Group
American Airlines Group
1 hour ago

Representative, Reservations Sales - Monterrey MTY (Monterrey, MX)

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Last checked: 1 hour agoStatus: Live

Job Summary

Assist customers in the Mexico Reservations team with airline bookings and travel support. Provide accurate flight and fare information, AAdvantage account help, and manage reservation changes, refunds, upgrades, and special service requests like disability assistance and wheelchair accommodations. Process ancillary services (e.g., rental cars, hotels, co-branded credit card offers), ensure compliance with policies and regulations, and coordinate with internal teams to route customers to the right resources.
Location: Monterrey
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Assist customers with booking, modifying, refunding, and upgrading airline reservations using American Airlines systems.
  • •Provide accurate travel information including flight details, fare options, AAdvantage account support, and travel requirements.
  • •Respond promptly and professionally to customer inquiries across various channels.
  • •Handle special service requests such as disability assistance, service animals, and wheelchair accommodations.
  • •Promote and process ancillary services (rental cars, hotel bookings, and co-branded credit card offers) and collaborate with internal teams to transfer customers as needed.

Pay and Benefits

Perks:Health InsuranceDentalVisionPensionEmployee AssistanceTravel Allowance

Key Requirements

  • •Complete secondary school or equivalent education.
  • •1+ year of experience in customer service, call center operations, or a related field.
  • •Strong customer service orientation.
  • •Communicate effectively through verbal and written channels.
  • •Attention to detail and the ability to solve problems and apply critical thinking under pressure.
Experience:1+ years
Education:
Skills:Customer service orientationCommunicationProblem-solvingCritical thinkingAttention to detail

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn