Customer Assistance Representative Full Time (Pittsburgh, PA, US)

American Airlines Group
Pittsburgh
Workplace: OnsiteFull timeUSD 16.58+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Troubleshooting","Attention to safety","Adaptability"]

Interact with airline customers at the airport by greeting them, monitoring the ticket counter area, and assisting with self-service kiosk check-in and baggage processing. Troubleshoot kiosk technology issues, verify carry-on and travel-document compliance for domestic and international travel, and help with checked baggage transactions, tagging, and activation. Provide directions, paging support as needed, and handle special assistance for unaccompanied minors and non-ambulatory passengers.

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FursaFursa
American Airlines Group
American Airlines Group
2 hours ago

Customer Assistance Representative Full Time (Pittsburgh, PA, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Interact with airline customers at the airport by greeting them, monitoring the ticket counter area, and assisting with self-service kiosk check-in and baggage processing. Troubleshoot kiosk technology issues, verify carry-on and travel-document compliance for domestic and international travel, and help with checked baggage transactions, tagging, and activation. Provide directions, paging support as needed, and handle special assistance for unaccompanied minors and non-ambulatory passengers.
Location: Pittsburgh
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet customers and monitor the ticket counter area to ensure compliance with safety policies and procedures.
  • •Assist customers with self-service kiosk check-in and kiosk baggage processing, including boarding pass/receipt printing.
  • •Troubleshoot kiosk technology issues and coordinate with IT when additional servicing is required.
  • •Verify carry-on baggage compliance and verify/clear travel documents for international travel using Timatic available in the kiosk.
  • •Support baggage processing and customer movement, including checked baggage transactions/tagging, assisting unaccompanied minors and non-ambulatory customers, and providing gate directions.

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health InsuranceDentalVision401kPet InsuranceEmployee AssistanceFlexible SpendingDiscounts

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Must be 18 years of age or older.
  • •Read, write, and fluently speak and understand English.
  • •Must be authorized to work in the U.S.
  • •Complete a pre-employment drug screen and comprehensive background check/fingerprinting; meet FAA criminal background checks if applicable for unescorted SIDA access.
Education:High School
Skills:Customer serviceCommunicationTroubleshootingAttention to safetyAdaptability
Languages:English
Tech Stack:SabrePassenger Service SystemTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn