10 hours ago

Business Incident Manager (Preston, GB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Manage business incidents end to end for the NS&I B2B account, supporting critical services such as Tax-Free Childcare, Help to Save, Court Funds Office, and Help to Buy. Coordinate cross-functional teams to restore service quickly, prioritize incidents by impact and risk, and maintain live oversight. Serve as the primary communication point for internal stakeholders and clients, translating technical issues into business impact. Drive RCA and incident trend reporting to improve service performance.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Lead end-to-end management of business incidents from identification to resolution and closure.
•Coordinate cross-functional teams (operations, IT, suppliers, stakeholders) to restore service quickly.
•Prioritize incidents based on business impact, risk, and customer detriment while maintaining live incident oversight.
•Act as the primary point of contact for incident communication with NS&I/HMRC stakeholders and provide timely updates to leadership and clients.
•Drive service recovery actions, escalate when necessary, and lead RCA and corrective actions; produce KPI/SLA reporting and incident trend analysis.

Pay and Benefits

Perks:PensionHealth InsuranceIncome ProtectionLife InsurancePaid Leave

Key Requirements

•Proven experience in incident management within a complex operational or service delivery environment.
•Strong stakeholder management and communication skills, especially in high-pressure situations.
•Ability to coordinate multiple teams and drive outcomes under tight timelines.
•Experience producing RCA documentation and leading continuous improvement initiatives.
•Analytical mindset with experience in data interpretation, reporting, and trend analysis; understanding of SLA/KPI frameworks (ITIL desirable).

Skills:Stakeholder managementCommunicationCoordinationAnalytical mindsetProblem-solving

Company Brief

Atos

Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn

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Atos

10 hours ago

Business Incident Manager (Preston, GB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Lead end-to-end management of business incidents from identification to resolution and closure.
•Coordinate cross-functional teams (operations, IT, suppliers, stakeholders) to restore service quickly.
•Prioritize incidents based on business impact, risk, and customer detriment while maintaining live incident oversight.
•Act as the primary point of contact for incident communication with NS&I/HMRC stakeholders and provide timely updates to leadership and clients.
•Drive service recovery actions, escalate when necessary, and lead RCA and corrective actions; produce KPI/SLA reporting and incident trend analysis.

Pay and Benefits

Perks:PensionHealth InsuranceIncome ProtectionLife InsurancePaid Leave

Key Requirements

•Proven experience in incident management within a complex operational or service delivery environment.
•Strong stakeholder management and communication skills, especially in high-pressure situations.
•Ability to coordinate multiple teams and drive outcomes under tight timelines.
•Experience producing RCA documentation and leading continuous improvement initiatives.
•Analytical mindset with experience in data interpretation, reporting, and trend analysis; understanding of SLA/KPI frameworks (ITIL desirable).

Skills:Stakeholder managementCommunicationCoordinationAnalytical mindsetProblem-solving

Company Brief

Atos

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn