Sr. Analyst, Customer Service

RTX
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Documentation","Analysis","Communication","Problem-solving"]

Provide end-to-end post-sales customer service, including answering complex inquiries, documenting issues, and identifying customer service trends to improve training and support. Act as a customer interface for product status and delivery, coordinate with sales and production teams to address concerns and expedite shipments, and perform on-site support for Aftermarket clients, including equipment installs, upgrades, and customer product education.

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FursaFursa
RTX
RTX
9 hours ago

Sr. Analyst, Customer Service

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide end-to-end post-sales customer service, including answering complex inquiries, documenting issues, and identifying customer service trends to improve training and support. Act as a customer interface for product status and delivery, coordinate with sales and production teams to address concerns and expedite shipments, and perform on-site support for Aftermarket clients, including equipment installs, upgrades, and customer product education.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Perform overall post-sales customer service, including addressing inquiries, complaints, and difficult requests using organization and product knowledge.
  • •Confer with customers by phone or electronically, obtain and address customer concerns, and direct queries to appropriate teams as needed.
  • •Research information sources to recommend answers that meet customer satisfaction goals.
  • •Collect, consolidate, and analyze customer interaction and service trends to identify patterns and support training and continuous service improvements.
  • •Coordinate with sales and internal teams to provide product status and delivery support; may expedite/trace shipments and provide after-sales support for client contracts.

Key Requirements

  • •Typically requires a university degree or equivalent experience.
  • •Minimum 2 years of prior relevant experience.
  • •Theoretical to advanced knowledge of the work area and ability to work autonomously with limited supervision.
  • •Practical knowledge of RTX projects, programs, or systems to make enhancements in daily work.
  • •Ability to confer with customers and address product/service inquiries, complaints, and more difficult requests.
Experience:2+ years
Skills:Customer serviceDocumentationAnalysisCommunicationProblem-solving

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website