ElevenLabs

2 weeks ago

Digital Customer Experience - North America

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own the digital-first post-sales customer experience for 1,000+ early-stage and growth-track accounts. Build the engagement playbook, including lifecycle sequences, in-app messaging, trigger logic, and automated health monitoring. Develop a health scoring model and use product data to identify at-risk and breakout opportunities. Partner with RevOps to connect and automate tools, and drive NRR and retention KPIs for the digital segment.

Location: United States, New York, San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Design and own the digital CX engagement playbook for scale accounts, including trigger logic, lifecycle sequences, in-app messaging, and automated health monitoring.
•Build and maintain the health scoring model, defining at-risk, dormant, and breakout-track based on product data.
•Partner with RevOps to connect and automate tools (Claude, Clay, Lemlist, Salesforce) and surface what needs human attention.
•Own NRR and retention KPIs for the digital segment.
•Use product usage signals (activation milestones, usage floors, health signals) to act on risk and opportunity before renewals.

Pay and Benefits

Perks:Learning BudgetTravel AllowanceCo-working StipendAnnual Offsite

Key Requirements

•Experience in Customer Success, Lifecycle, RevOps, or Growth in a B2B SaaS, developer tools, or AI/ML environment.
•AI-native: use AI tools daily and have automated at least one manual process.
•Track record owning digital book outcomes (NRR, retention, expansion) driven by automated motions and product signals.
•Comfort managing a high-volume book with a systems mindset—building playbooks and repeatable motions.
•Use product usage data to spot risk and opportunity and act before renewal conversations.

Experience:B2B SaaSDeveloper toolsAI/MLProduct-led growthVoice AI

Skills:Systems mindsetOwnershipCross-functional partnership

Tech Stack:ClaudeClayLemlistSalesforceIntercomMixpanelAmplitudeHubSpotGong

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor

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ElevenLabs

2 weeks ago

Digital Customer Experience - North America

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States, New York, San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Design and own the digital CX engagement playbook for scale accounts, including trigger logic, lifecycle sequences, in-app messaging, and automated health monitoring.
•Build and maintain the health scoring model, defining at-risk, dormant, and breakout-track based on product data.
•Partner with RevOps to connect and automate tools (Claude, Clay, Lemlist, Salesforce) and surface what needs human attention.
•Own NRR and retention KPIs for the digital segment.
•Use product usage signals (activation milestones, usage floors, health signals) to act on risk and opportunity before renewals.

Pay and Benefits

Perks:Learning BudgetTravel AllowanceCo-working StipendAnnual Offsite

Key Requirements

•Experience in Customer Success, Lifecycle, RevOps, or Growth in a B2B SaaS, developer tools, or AI/ML environment.
•AI-native: use AI tools daily and have automated at least one manual process.
•Track record owning digital book outcomes (NRR, retention, expansion) driven by automated motions and product signals.
•Comfort managing a high-volume book with a systems mindset—building playbooks and repeatable motions.
•Use product usage data to spot risk and opportunity and act before renewal conversations.

Experience:B2B SaaSDeveloper toolsAI/MLProduct-led growthVoice AI

Skills:Systems mindsetOwnershipCross-functional partnership

Tech Stack:ClaudeClayLemlistSalesforceIntercomMixpanelAmplitudeHubSpotGong

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor