Sales Support Specialist

Appdirect
United States
Workplace: RemoteFull timeUSD 40,000 - 45,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Attention to detail","Communication","Data accuracy","Troubleshooting","Cross-functional collaboration"]

Process and support sales orders end to end by entering order requests accurately, managing tickets and quotes in a ticketing system, and validating order packages for completeness and authorization. Maintain real-time updates in CRM and ticketing tools, troubleshoot data/order discrepancies, and coordinate through channels like email, chat, AppDirect Office, and phone. Ensure compliance with training, protocols, SLAs, and KPIs while supporting cross-functional teams with operational data entry needs.

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FursaFursa
Appdirect
Appdirect
1 day ago

Sales Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Process and support sales orders end to end by entering order requests accurately, managing tickets and quotes in a ticketing system, and validating order packages for completeness and authorization. Maintain real-time updates in CRM and ticketing tools, troubleshoot data/order discrepancies, and coordinate through channels like email, chat, AppDirect Office, and phone. Ensure compliance with training, protocols, SLAs, and KPIs while supporting cross-functional teams with operational data entry needs.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist with daily order entry tasks to ensure requests are logged accurately and timely.
  • •Manage incoming order requests, quotes, and communications using a ticketing system.
  • •Validate order packages for accuracy, legibility, completeness, and proper authorization prior to submission; submit orders to providers and confirm acceptance.
  • •Maintain real-time updates in CRM and ticketing systems throughout the order lifecycle; troubleshoot and resolve order issues or data discrepancies.
  • •Provide administrative and light post-activation support, including guiding advisors through carrier portals and maintaining order tracking/reporting dashboards as needed.

Pay and Benefits

Salary: USD 40,000 - 45,000 annually

Key Requirements

  • •Strong interest in building a career in order management, operations, or administrative support.
  • •Detail-oriented with the ability to validate data accuracy across multiple systems and platforms.
  • •Proficiency with CRM and ticketing systems and a track record of maintaining real-time, accurate records throughout the order lifecycle.
  • •Excellent written and verbal communication skills while managing multiple channels (email, chat, phone).
  • •Ability to work within defined SLAs and KPIs while maintaining quality and compliance.
Skills:Attention to detailCommunicationData accuracyTroubleshootingCross-functional collaboration
Languages:English
Tech Stack:CRMTicketing system

Company Brief

Appdirect
Provides a cloud commerce platform enabling businesses and service providers to sell, distribute, and manage subscriptions, digital services, and third-party applications through marketplaces and billing/commerce tools.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn