Diageo

2 weeks ago

Customer Collaboration Perú

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Coordinate the market’s customer collaboration agenda by linking customers, Commercial, and Supply Chain teams to deliver service commitments and improve customer experience. Maintain a daily pulse of customer service execution through monitoring customer performance, proactively identifying risks, and following up Joint Business Planning (JBP) commitments. Support OTIF and service improvement initiatives, track action plans from customer insights, and prepare dashboards and service review materials.

Location: Lima

Workplace: Onsite

Employment Type: Full time

Job Function: Laboratory & Clinical Operations

Seniority: Mid level

Key Responsibilities

•Support execution of customer collaboration activities and customer-facing service initiatives.
•Monitor customer service performance including OTIF, service failures, and order fulfillment trends; highlight issues needing immediate attention.
•Coordinate Supply Chain participation in Joint Business Planning (JBP) with Commercial teams and track related commitments and execution gaps.
•Track customer-related commitments, action plans, and service improvement initiatives arising from Advantage Survey results.
•Facilitate communication between customers, Commercial, Logistics, and Customer Service teams; support service issue management and root cause analysis, and maintain customer dashboards and review materials.

Key Requirements

•2–4 years of experience in Customer Service, Customer Collaboration, Supply Chain or Commercial Supply Chain functions.
•Experience working directly with customers or customer-facing processes.
•Understanding of OTIF, service-level management, and customer performance critical metrics.
•Experience supporting Joint Business Planning (JBP) or customer review processes is desirable.
•Advanced Excel skills; Power BI preferred, with strong communication and analytical/problem-solving capabilities.

Experience:2-4 yearsFMCGBeveragesCustomer service

Skills:CommunicationAnalytical skillsProblem-solving

Tech Stack:ExcelPower BI

Company Brief

Diageo

Global beverage alcohol company producing and distributing spirits, beer, and ready-to-drink beverages. Owns major brands like Johnnie Walker, Smirnoff, Guinness, and Baileys, operating across multiple markets with a broad retail and hospitality presence.

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1997

Website LinkedIn

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Diageo

2 weeks ago

Customer Collaboration Perú

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Lima

Workplace: Onsite

Employment Type: Full time

Job Function: Laboratory & Clinical Operations

Seniority: Mid level

Key Responsibilities

•Support execution of customer collaboration activities and customer-facing service initiatives.
•Monitor customer service performance including OTIF, service failures, and order fulfillment trends; highlight issues needing immediate attention.
•Coordinate Supply Chain participation in Joint Business Planning (JBP) with Commercial teams and track related commitments and execution gaps.
•Track customer-related commitments, action plans, and service improvement initiatives arising from Advantage Survey results.
•Facilitate communication between customers, Commercial, Logistics, and Customer Service teams; support service issue management and root cause analysis, and maintain customer dashboards and review materials.

Key Requirements

•2–4 years of experience in Customer Service, Customer Collaboration, Supply Chain or Commercial Supply Chain functions.
•Experience working directly with customers or customer-facing processes.
•Understanding of OTIF, service-level management, and customer performance critical metrics.
•Experience supporting Joint Business Planning (JBP) or customer review processes is desirable.
•Advanced Excel skills; Power BI preferred, with strong communication and analytical/problem-solving capabilities.

Experience:2-4 yearsFMCGBeveragesCustomer service

Skills:CommunicationAnalytical skillsProblem-solving

Tech Stack:ExcelPower BI

Company Brief

Diageo

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1997

Website LinkedIn