Butler - Guest Relations - Jumeirah Saadiyat Island

Jumeirah
United Arab Emirates
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 1-2 yearsSkills: ["Interpersonal skills","Communication skills"]

Provide a warm, personalized guest experience at Jumeirah Saadiyat Island by welcoming and escorting guests, managing luggage, anticipating needs, and arranging amenities and special requests. Deliver seamless food and beverage service with strong menu and etiquette knowledge. Handle guest registration and cashiering while resolving concerns through effective service recovery and timely escalation. Use Opera PMS (Cloud) and guest service tools to ensure smooth, professional interactions.

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FursaFursa
Jumeirah
Jumeirah
2 weeks ago

Butler - Guest Relations - Jumeirah Saadiyat Island

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide a warm, personalized guest experience at Jumeirah Saadiyat Island by welcoming and escorting guests, managing luggage, anticipating needs, and arranging amenities and special requests. Deliver seamless food and beverage service with strong menu and etiquette knowledge. Handle guest registration and cashiering while resolving concerns through effective service recovery and timely escalation. Use Opera PMS (Cloud) and guest service tools to ensure smooth, professional interactions.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Greet and escort guests to their rooms, manage luggage, and deliver a warm personalized welcome.
  • •Anticipate guest needs by arranging amenities and handling special requests.
  • •Deliver seamless food and beverage service using strong menu and service etiquette knowledge.
  • •Carry out guest registration, cashiering, and related administrative tasks while maintaining professional interactions.
  • •Recognize and resolve guest concerns promptly through effective service recovery and escalation when necessary.

Pay and Benefits

Perks:AccommodationHealth InsuranceLife InsurancePaid LeaveLearning BudgetColleague DiscountsFlight

Key Requirements

  • •1-2 years of experience in the same role with a luxury 5-star property; F&B experience is desirable.
  • •Fluent in English and an additional language (Russian and European languages are desired).
  • •Strong interpersonal and communication skills.
  • •Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
  • •Ability to manage guest interactions with professionalism while handling registration and cashiering tasks.
Experience:1-2 yearsLuxury hospitality5-star propertyFood and beverage (F&B)
Skills:Interpersonal skillsCommunication skills
Languages:EnglishRussian
Tech Stack:Microsoft OfficeOpera PMS (Cloud)HotSoSSevenrooms

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn