Customer Support Executive

Qureos
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Empathy","Communication","De-escalation","Problem-solving"]

Manage customer conversations with empathy, especially when issues are tense—listening to understand what went wrong and resolving problems so customers feel heard and cared for. Accurately log interactions to identify recurring trends and root causes. Partner with cross-functional teams such as warehouse, tech, and sales to ensure customer feedback drives real improvements, using strong communication and basic computer/CRM skills to get it done.

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FursaFursa
Qureos
Qureos
2 months ago

Customer Support Executive

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Manage customer conversations with empathy, especially when issues are tense—listening to understand what went wrong and resolving problems so customers feel heard and cared for. Accurately log interactions to identify recurring trends and root causes. Partner with cross-functional teams such as warehouse, tech, and sales to ensure customer feedback drives real improvements, using strong communication and basic computer/CRM skills to get it done.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Stay calm during tense customer conversations and de-escalate with empathy and common sense.
  • •Log every interaction accurately to help identify trends and fix root causes.
  • •Collaborate with teams such as warehouse, tech, and sales so customer feedback leads to improvements.

Key Requirements

  • •1–2 years of customer-facing experience (e.g., retail, hospitality, call centers) with confidence handling people respectfully.
  • •Strong written and spoken communication, knowing when to be concise versus compassionate.
  • •Basic computer skills, comfortable juggling tabs, a CRM, and email.
  • •Ability to stay calm during tense conversations and de-escalate with empathy and common sense.
Experience:Customer-facingRetailHospitalityCall centers
Skills:EmpathyCommunicationDe-escalationProblem-solving
Tech Stack:CRMEmail

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn