Customer Service Manager, Airport Customer Experience (St. Paul, MN, US)

Lead front-line teams within the Customer Experience Division to deliver a safe, reliable, high-performing airport operation and an elevated customer experience. Drive operational excellence, coach and mentor team members, and support exceptional customer service through structured mechanisms. Ensure compliance with Federal, state, and local regulations (including DOT and FAA), monitor performance and scorecards, and coordinate across departments and agencies to keep service on time.