Services Lead, Stores - Full Time (Markham, ON, CA, L3R 4M9)

Sephora
Markham
Workplace: OnsiteFull timeCAD 22.2 - 26.1 hourlyFunction: Administration & Executive AssistanceSkills: ["Influence","Client service","Time management","Problem-solving","Feedback"]

Lead sales-floor support across Sephora store departments, ensuring Beauty Advisors execute the selling model and deliver outstanding client service. Monitor sales performance and align the team with department goals while supporting visual merchandising standards and keeping the floor presentation current. Act as Manager on Duty on-stage when possible, manage zoning and staffing based on business needs, and participate in interviewing to champion talent.

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FursaFursa
Sephora
Sephora
1 day ago

Services Lead, Stores - Full Time (Markham, ON, CA, L3R 4M9)

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead sales-floor support across Sephora store departments, ensuring Beauty Advisors execute the selling model and deliver outstanding client service. Monitor sales performance and align the team with department goals while supporting visual merchandising standards and keeping the floor presentation current. Act as Manager on Duty on-stage when possible, manage zoning and staffing based on business needs, and participate in interviewing to champion talent.
Location: Markham
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Support all departments on the sales floor within the assigned Sephora location.
  • •Ensure team members execute Sephora’s selling model and provide outstanding client service to meet store objectives.
  • •Support visual merchandising by maintaining company-standard concepts and keeping the sales floor presentation at the highest level.
  • •Act as Manager on Duty within the store by engaging with clients and cast on-stage whenever possible.
  • •Demonstrate entrepreneurial leadership by understanding sales performance, ensuring proper zoning, and adjusting staffing levels; participate in interviewing as needed.

Pay and Benefits

Salary: CAD 22.2 - 26.1 hourly

Key Requirements

  • •1 to 3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
  • •Proven ability to influence peers and provide feedback.
  • •Demonstrated strong client service skills.
  • •Demonstrated effective time management and problem-solving skills.
Skills:InfluenceClient serviceTime managementProblem-solvingFeedback

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn