OGS Specialist - AIS - Thai

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningSkills: ["Analytical thinking","Data-driven problem solving","Cross-functional coordination","Attention to detail","Structured communication"]

Own the operational bridge between policy and frontline execution by translating policy intent into scalable workflows, guidelines, and decision frameworks. Manage knowledge base and SOP/process documentation with strong governance and version control, and use AI tools to streamline policy-related operational materials. Analyze quality metrics, escalations, and user appeals to identify execution gaps and improve decision consistency. Coordinate with Policy, Product, Quality, and regional operations to drive consistent implementation across markets and apply regional context where needed.

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FursaFursa
TikTok
TikTok
14 hours ago

OGS Specialist - AIS - Thai

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Last checked: 14 hours agoStatus: Live

Job Summary

Own the operational bridge between policy and frontline execution by translating policy intent into scalable workflows, guidelines, and decision frameworks. Manage knowledge base and SOP/process documentation with strong governance and version control, and use AI tools to streamline policy-related operational materials. Analyze quality metrics, escalations, and user appeals to identify execution gaps and improve decision consistency. Coordinate with Policy, Product, Quality, and regional operations to drive consistent implementation across markets and apply regional context where needed.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Translate complex policies into clear, actionable, scalable operational workflows and decision-making frameworks for frontline operations teams.
  • •Build, standardize, and maintain knowledge management systems, SOPs, and operational documentation with governance and version control.
  • •Leverage AI tools to enhance policy translation and streamline creation of operational materials.
  • •Collaborate with Policy, Product, Quality, and regional operations teams to bridge policy intent and operational execution.
  • •Review quality metrics, escalations, and user appeals to identify execution gaps, uncover root causes, and improve guideline consistency.

Key Requirements

  • •Demonstrate strong policy knowledge in the Ops functional domain and connect with operational governance/process.
  • •Exposure to operational workflows, QA processes, or policy execution activities (execution-focused, not design ownership).
  • •Support cross-functional coordination across Policy, Ops, Product, or vendor teams.
  • •Use analytical skills to structure data, identify issues, and escalate insights clearly.
  • •Professional proficiency in Thai and English to support Thailand market operations and cross-functional collaboration.
Skills:Analytical thinkingData-driven problem solvingCross-functional coordinationAttention to detailStructured communication
Languages:ThaiEnglish
Tech Stack:AI tools

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn