IT Help Desk Specialist

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Time management","Integrity","Work well under pressure"]

Provide onsite IT help desk support in Cairo by troubleshooting user issues, researching questions, and maintaining workstation and LAN performance to maximize system availability. Follow strict SLA-based resolution and handle frequent system problems through continuous improvement and preventive maintenance. Manage hardware/software preparations and installations for IT assets, maintain documentation for compliance and audit needs, and escalate faults promptly during 24x7 on-call coverage.

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FursaFursa
Sutherland
Sutherland
2 days ago

IT Help Desk Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 minutes agoStatus: Live

Job Summary

Provide onsite IT help desk support in Cairo by troubleshooting user issues, researching questions, and maintaining workstation and LAN performance to maximize system availability. Follow strict SLA-based resolution and handle frequent system problems through continuous improvement and preventive maintenance. Manage hardware/software preparations and installations for IT assets, maintain documentation for compliance and audit needs, and escalate faults promptly during 24x7 on-call coverage.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide technical support by researching and answering questions, troubleshooting user issues, and maintaining workstation and LAN performance.
  • •Resolve incidents efficiently, follow SLA-based issue resolution, review recurring problems, and drive improvements to maximize systems availability.
  • •Perform 24x7 on-call support, maintain system integrity, and ensure users can access workstations with required privileges.
  • •Handle deskside IT operations including routine preventive maintenance and preparing, deploying, and installing IT assets (desktops, laptops, monitors, printers, scanners, telephones, thin clients, and Windows apps).
  • •Maintain documentation for IT assets and network changes to support compliance, IT security, audits, and asset management.

Key Requirements

  • •Bachelor of Science in Computer Engineering/Computer Science, Electronics and Communications Engineering, or equivalent.
  • •MCSE or MCITP with CCNA knowledge and at least 3 years of hands-on experience in Windows operating systems and Cisco network environments (certifications are a plus).
  • •Technical experience and awareness with Windows Operating Systems, Active Directory, virtualization technologies, SCCM, switching, routing, Voice over IP, IP technologies, and antivirus systems.
  • •Familiarity with standard IT concepts, practices, and procedures.
  • •Ability to work well under pressure, make realistic decisions, and maintain high integrity.
Education:Bachelor's in Computer Engineering/Computer Science, Electronics and Communications Engineering (or equivalent)
Skills:CommunicationProblem-solvingTime managementIntegrityWork well under pressure
Certifications:MCSEMCITPCCNA
Languages:English
Tech Stack:WindowsWindows operating systemsActive DirectoryVirtualizationSCCMCiscoCCNASwitchingRoutingVoice over IPIP technologiesAntivirus

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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