Scribe

4 months ago

Customer Success Specialist, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Join Scribe as an SMB Customer Success Specialist to support a pool of high-growth customers with onboarding, renewal management, proactive risk identification, and expansion opportunities. You’ll drive one-to-many programs, automate workflows, and leverage AI tools to scale service delivery, while collaborating with the wider CS team to ensure rapid time-to-value and long-term customer success in a hybrid SF-based role.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Onboard new customers and support renewals across accounts in a pooled SMB model.
•Identify expansion signals and qualify opportunities to drive growth.
•Manage onboarding flows and streamline renewal/risk processes using automation.
•Support one-to-many enablement programs, including webinar initiatives.
•Collaborate with the broader CS team and cross-functionally to ensure quick time-to-value.

Pay and Benefits

Perks:Health InsuranceVision401kEquityCommuter Benefits

Key Requirements

•6 months to 2 years of experience in Customer Success (or a closely related, customer-facing role).
•Ability to context switch across hundreds of accounts without losing attention to detail.
•Comfortable running one-to-one customer engagements and presenting to larger webinar audiences.
•Strategic mindset for one-to-many campaigns, unlocking broader impact across accounts.
•Detail-oriented and organized, able to track risk signals, manage follow-ups, and identify growth opportunities.

Experience:6-24 yearsSaaSCustomer success

Skills:CommunicationProblem-solvingTime-managementCollaborationAdaptability

Languages:English

Tech Stack:ChatGPTCopilotAI workflows

Company Brief

Scribe

Creates Scribe, a SaaS tool that automatically generates step-by-step guides and documentation from user workflows, capturing screenshots and annotations to streamline onboarding, training, and knowledge sharing for teams.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: New York, United States

Founded: 2020

Website LinkedIn

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Scribe

4 months ago

Customer Success Specialist, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Onboard new customers and support renewals across accounts in a pooled SMB model.
•Identify expansion signals and qualify opportunities to drive growth.
•Manage onboarding flows and streamline renewal/risk processes using automation.
•Support one-to-many enablement programs, including webinar initiatives.
•Collaborate with the broader CS team and cross-functionally to ensure quick time-to-value.

Pay and Benefits

Perks:Health InsuranceVision401kEquityCommuter Benefits

Key Requirements

•6 months to 2 years of experience in Customer Success (or a closely related, customer-facing role).
•Ability to context switch across hundreds of accounts without losing attention to detail.
•Comfortable running one-to-one customer engagements and presenting to larger webinar audiences.
•Strategic mindset for one-to-many campaigns, unlocking broader impact across accounts.
•Detail-oriented and organized, able to track risk signals, manage follow-ups, and identify growth opportunities.

Experience:6-24 yearsSaaSCustomer success

Skills:CommunicationProblem-solvingTime-managementCollaborationAdaptability

Languages:English

Tech Stack:ChatGPTCopilotAI workflows

Company Brief

Scribe

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: New York, United States

Founded: 2020

Website LinkedIn