Customer Success Specialist, SMB

Scribe
San Francisco
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 6-24 yearsSkills: ["Communication","Problem-solving","Time-management","Collaboration","Adaptability"]

Join Scribe as an SMB Customer Success Specialist to support a pool of high-growth customers with onboarding, renewal management, proactive risk identification, and expansion opportunities. You’ll drive one-to-many programs, automate workflows, and leverage AI tools to scale service delivery, while collaborating with the wider CS team to ensure rapid time-to-value and long-term customer success in a hybrid SF-based role.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Scribe
Scribe
6 months ago

Customer Success Specialist, SMB

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Join Scribe as an SMB Customer Success Specialist to support a pool of high-growth customers with onboarding, renewal management, proactive risk identification, and expansion opportunities. You’ll drive one-to-many programs, automate workflows, and leverage AI tools to scale service delivery, while collaborating with the wider CS team to ensure rapid time-to-value and long-term customer success in a hybrid SF-based role.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Onboard new customers and support renewals across accounts in a pooled SMB model.
  • •Identify expansion signals and qualify opportunities to drive growth.
  • •Manage onboarding flows and streamline renewal/risk processes using automation.
  • •Support one-to-many enablement programs, including webinar initiatives.
  • •Collaborate with the broader CS team and cross-functionally to ensure quick time-to-value.

Pay and Benefits

Perks:Health InsuranceVision401kEquityCommuter Benefits

Key Requirements

  • •6 months to 2 years of experience in Customer Success (or a closely related, customer-facing role).
  • •Ability to context switch across hundreds of accounts without losing attention to detail.
  • •Comfortable running one-to-one customer engagements and presenting to larger webinar audiences.
  • •Strategic mindset for one-to-many campaigns, unlocking broader impact across accounts.
  • •Detail-oriented and organized, able to track risk signals, manage follow-ups, and identify growth opportunities.
Experience:6-24 yearsSaaSCustomer success
Skills:CommunicationProblem-solvingTime-managementCollaborationAdaptability
Languages:English
Tech Stack:ChatGPTCopilotAI workflows

Company Brief

Scribe
Creates Scribe, a SaaS tool that automatically generates step-by-step guides and documentation from user workflows, capturing screenshots and annotations to streamline onboarding, training, and knowledge sharing for teams.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn