Lead Business Operations Associate in Training

CarMax
United States
Workplace: OnsiteFull timeUSD 19.2 - 30.7 hourlyFunction: Business OperationsSkills: ["Leadership","Delegation","Communication","Decision-making","Multitasking"]

Mentor Business Operations Associates and help ensure smooth operations across store departments as Manager on Duty. Lead workflows that require strong customer service and accurate execution of business office tasks, including cash management, transaction auditing, and paperwork for retail sales, appraisals, DMV transactions, and funding documentation. Delegate, monitor, and support cross-department coverage while maintaining compliance with CarMax standards and EH&S requirements.

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FursaFursa
CarMax
CarMax
3 days ago

Lead Business Operations Associate in Training

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Mentor Business Operations Associates and help ensure smooth operations across store departments as Manager on Duty. Lead workflows that require strong customer service and accurate execution of business office tasks, including cash management, transaction auditing, and paperwork for retail sales, appraisals, DMV transactions, and funding documentation. Delegate, monitor, and support cross-department coverage while maintaining compliance with CarMax standards and EH&S requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Mentor and coach Business Operations Associates to support growth and training.
  • •Serve as Manager on Duty by directing workflow, resolving transaction questions, and addressing customer concerns.
  • •Delegate and monitor Business Office tasks to maintain efficiency, accuracy, and compliance with CarMax standards.
  • •Deliver exceptional customer service by explaining processes and answering questions clearly.
  • •Process and audit paperwork for retail sales, appraisals, DMV transactions, and funding documentation; manage cash operations and EH&S requirements.

Pay and Benefits

Salary: USD 19.2 - 30.7 hourly
Perks:Paid LeaveHoliday Pay

Key Requirements

  • •Create a positive, team-oriented environment and resolve customer or associate issues.
  • •Strong delegation, follow-up, and decision-making skills using sound judgment.
  • •Proficient in data interpretation, numeric filing systems, and intermediate PC applications (Word, Excel).
  • •Ability to multi-task in a fast-paced environment and maintain accuracy.
  • •Completion of CarMax-provided training for cross-functional Business Office coverage.
Skills:LeadershipDelegationCommunicationDecision-makingMultitasking
Tech Stack:WordExcelPC applications

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn