Senior Operations Manager, Air (EHR)

Commure
Mountain View
Workplace: OnsiteFull timeUSD 120,000 - 160,000 annuallyFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Cross-functional leadership","Program delivery","Process improvement"]

Own end-to-end onboarding and launches for Athelas Air (EHR) customers. Partner with Engineering and Launch to ensure smooth transitions, high adoption, and on-time delivery. Build scalable launch playbooks and templates, define success metrics, and continuously improve processes to accelerate time-to-value. Lead cross-functional launch execution with weekly stakeholder coordination, facilitate hypercare go-live support, and track adoption and issue-resolution SLAs.

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FursaFursa
Commure
Commure
8 months ago

Senior Operations Manager, Air (EHR)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own end-to-end onboarding and launches for Athelas Air (EHR) customers. Partner with Engineering and Launch to ensure smooth transitions, high adoption, and on-time delivery. Build scalable launch playbooks and templates, define success metrics, and continuously improve processes to accelerate time-to-value. Lead cross-functional launch execution with weekly stakeholder coordination, facilitate hypercare go-live support, and track adoption and issue-resolution SLAs.
Location: Mountain View
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Engage directly with customers to map existing clinical and administrative workflows.
  • •Draft functional and technical specifications (user stories, acceptance criteria, data mappings, interface requirements) and prioritize them in the development backlog.
  • •Develop and maintain implementation plans, timelines, and resource allocations for each customer launch.
  • •Lead cross-functional launch teams through weekly status calls, playbook adherence, and risk-mitigation workflows.
  • •Facilitate hypercare support during and after go-live; track issue-resolution SLAs and adoption metrics (e.g., login rates, documentation volume, billing task completion).

Pay and Benefits

Salary: USD 120,000 - 160,000 annually
Equity and Bonus:Equity

Key Requirements

  • •BS/MS in a STEM-related field (Computer Science, Engineering, Mathematics, Hard Sciences) or equivalent technical training/experience.
  • •5+ years of implementation, product operations or operations experience in SaaS or HealthTech.
  • •Proven track record leading complex, cross-functional programs to successful delivery on time and within scope.
Experience:5+ yearsSaaSHealthTech
Education:Bachelor's in STEM-related field (Computer Science, Engineering, Mathematics, Hard Sciences)
Skills:Cross-functional leadershipProgram deliveryProcess improvement
Tech Stack:Retool

Company Brief

Commure
Builds an AI-powered healthcare platform that automates clinical documentation, revenue cycle management, staff safety, and care coordination for hospitals and health systems, integrating with EHRs to reduce administrative burden and improve clinical and financial outcomes.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Mountain View, United States
Founded: 2017
Glassdoor
Glassdoor: 3.9
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