Security Advisor, Falcon Complete

Crowdstrke
Western Australia, South Australia, Acre, North Rhine-Westphalia
Workplace: RemoteFull timeFunction: CybersecurityExperience: 3+ yearsEducation: bachelorsSkills: ["Customer empathy","Communication","Analytical thinking","Cross-team collaboration","Problem-solving"]

Serve as a Falcon Complete Security Advisor, assessing customers’ environments and aligning them to Falcon Complete standards. Recommend improvements to strengthen security posture, create remediation for components impacting security outcomes, and contact customers when misalignment is identified. Maintain customer issue documentation and resolve items in line with procedures and SLAs, deliver service reports, and partner with internal teams to troubleshoot and improve customer satisfaction.

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FursaFursa
Crowdstrke
Crowdstrke
3 days ago

Security Advisor, Falcon Complete

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Last checked: 6 hours agoStatus: Live

Job Summary

Serve as a Falcon Complete Security Advisor, assessing customers’ environments and aligning them to Falcon Complete standards. Recommend improvements to strengthen security posture, create remediation for components impacting security outcomes, and contact customers when misalignment is identified. Maintain customer issue documentation and resolve items in line with procedures and SLAs, deliver service reports, and partner with internal teams to troubleshoot and improve customer satisfaction.
Location: Western Australia, South Australia, Acre, North Rhine-Westphalia
Workplace: Remote
Employment Type: Full time
Job Function: Cybersecurity
Seniority: Mid level

Key Responsibilities

  • •Assess customers’ Falcon environments and ensure alignment with Falcon Complete standards
  • •Provide Falcon Complete recommendations to improve customers’ security posture
  • •Create and recommend remediation for CrowdStrike product components impacting security posture
  • •Contact customers directly when misalignment with Falcon Complete standards is identified
  • •Document, update, and resolve customer issues per established procedures and SLAs

Pay and Benefits

Equity and Bonus:Equity
Perks:Wellness StipendParental Leave

Key Requirements

  • •3+ years in a cybersecurity-focused role
  • •Customer empathy and ability to guide customers to desired outcomes
  • •Excellent customer-facing communication skills (verbal and written)
  • •Experience/training in threat detection and incident response
  • •Bachelor’s degree in Technology and/or Cybersecurity or relevant experience
Experience:3+ yearsCybersecurityIncident responseThreat detectionCSIRT
Education:Bachelor's
Skills:Customer empathyCommunicationAnalytical thinkingCross-team collaborationProblem-solving
Tech Stack:WindowsLinuxMacOSSIEMUEBAMDRXDRIntrusion detectionCSIRTISO 27001ISO 27002NIST Cybersecurity FrameworkCIS Critical SecurityPCI DSSCloud Controls MatrixMITRE ATT&CKAI

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn