Commercial Services Manager

DP World
London
ContractFunction: Solutions Engineering & Sales EngineeringSkills: ["People leadership","Client relationship building","Coaching","Stakeholder management","Communication"]

Lead the Client Services and Customer Services teams to deliver outstanding service and maintain strong relationships with key clients. Manage client enquiries, issues, and complaints; support onboarding; and ensure service level commitments and KPIs are consistently achieved. Drive performance coaching, training, and people-management activities while producing monthly and quarterly performance reporting. Collaborate with operations, IT, and QHSE teams to meet deadlines and ensure process compliance.

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DP World
DP World
3 days ago

Commercial Services Manager

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead the Client Services and Customer Services teams to deliver outstanding service and maintain strong relationships with key clients. Manage client enquiries, issues, and complaints; support onboarding; and ensure service level commitments and KPIs are consistently achieved. Drive performance coaching, training, and people-management activities while producing monthly and quarterly performance reporting. Collaborate with operations, IT, and QHSE teams to meet deadlines and ensure process compliance.
Location: London
Employment Type: Contract · 12 months
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and develop the Client Services and Customer Services teams, creating a high-performance, customer-focused culture.
  • •Build and maintain strong client relationships and ensure service commitments and KPIs are consistently achieved.
  • •Manage and resolve client enquiries, issues, and complaints to improve customer satisfaction.
  • •Support onboarding of new clients for seamless transition into operations.
  • •Produce monthly and quarterly client performance reports and maintain records for audit and continuous improvement.

Key Requirements

  • •Proven experience leading customer-facing or client service teams in logistics, supply chain, warehousing, or a service-led environment.
  • •Experience managing client relationships and delivering against service level agreements and key performance indicators.
  • •Strong organisational skills to prioritise multiple tasks and meet deadlines.
  • •Experience using Microsoft Office applications and business management systems.
  • •Ability to coach, develop, and motivate teams to achieve business objectives.
Experience:LogisticsSupply chainWarehousing
Skills:People leadershipClient relationship buildingCoachingStakeholder managementCommunication
Tech Stack:Microsoft OfficeBusiness management systems

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
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