Cloudbeds

1 day ago

Onboarding Guest Experience Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 28 minutes agoStatus: Live

Job Summary

Own the high-touch onboarding experience for guest communications by configuring and activating clients’ messaging and phone integrations. Triage and resolve issues across Hosted SMS and WhatsApp Business API, guide A2P 10DLC compliance, and execute critical follow-ups using Salesforce. Collaborate with Onboarding Coaches while standardizing repeatable workflows with AI/automation, maintaining accurate CRM context and turning customer feedback into actionable product insights.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Mid level

Key Responsibilities

•Guide clients through the onboarding moment when communication tools are configured and activated, ensuring their guest messaging is live and working.
•Troubleshoot and fine-tune messaging channels, including Hosted SMS configuration and WhatsApp Business API integrations.
•Own A2P 10DLC registration support by navigating telecom compliance requirements and resolving compliance bottlenecks.
•Execute critical customer follow-ups on behalf of Onboarding Coaches, ensuring Salesforce onboarding tasks and timelines are maintained.
•Maintain accurate CRM records of account activity, compliance status, and technical health metrics, and convert live feedback into product insights.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveHome OfficeLearning Budget

Key Requirements

•2 years of experience in technical support or a customer-facing onboarding role.
•Hands-on ability with WhatsApp Business API (template approvals and account connectivity).
•Familiarity with A2P 10DLC compliance and/or carrier number porting processes.
•Experience working with Twilio or similar CPaaS platforms.
•High emotional intelligence and trust-building skills, able to handle fast-paced, high-pressure launches.

Skills:Emotional intelligenceTrust-buildingOrganizational skillsProactive problem-solvingCross-functional communication

Languages:SpanishPortuguese

Tech Stack:WhatsApp Business APIA2P 10DLCSalesforceTwilioCPaaSCRMHosted SMSNumber porting

Company Brief

Cloudbeds

Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn

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Cloudbeds

1 day ago

Onboarding Guest Experience Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 28 minutes agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Mid level

Key Responsibilities

•Guide clients through the onboarding moment when communication tools are configured and activated, ensuring their guest messaging is live and working.
•Troubleshoot and fine-tune messaging channels, including Hosted SMS configuration and WhatsApp Business API integrations.
•Own A2P 10DLC registration support by navigating telecom compliance requirements and resolving compliance bottlenecks.
•Execute critical customer follow-ups on behalf of Onboarding Coaches, ensuring Salesforce onboarding tasks and timelines are maintained.
•Maintain accurate CRM records of account activity, compliance status, and technical health metrics, and convert live feedback into product insights.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveHome OfficeLearning Budget

Key Requirements

•2 years of experience in technical support or a customer-facing onboarding role.
•Hands-on ability with WhatsApp Business API (template approvals and account connectivity).
•Familiarity with A2P 10DLC compliance and/or carrier number porting processes.
•Experience working with Twilio or similar CPaaS platforms.
•High emotional intelligence and trust-building skills, able to handle fast-paced, high-pressure launches.

Skills:Emotional intelligenceTrust-buildingOrganizational skillsProactive problem-solvingCross-functional communication

Languages:SpanishPortuguese

Tech Stack:WhatsApp Business APIA2P 10DLCSalesforceTwilioCPaaSCRMHosted SMSNumber porting

Company Brief

Cloudbeds

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn