Associate Customer Operations Representative

Symetra
United States
Workplace: RemoteFull timeUSD 22 - 30.87 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 1-3 yearsEducation: high_schoolSkills: ["Customer service","Accuracy","Urgency","Documentation","Training"]

Provide inbound and outbound phone support to customers and agents across service and technical queues. Handle inquiries such as pending application status and in-force policy/transaction questions, using knowledge of in-force back-office processes and multiple administrative systems. Document detailed notes for every interaction, train and assist Associate CSRs, and process transactions to meet department SLAs with urgency and accuracy, escalating additional tasks as requested by management.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Symetra
Symetra
1 week ago

Associate Customer Operations Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide inbound and outbound phone support to customers and agents across service and technical queues. Handle inquiries such as pending application status and in-force policy/transaction questions, using knowledge of in-force back-office processes and multiple administrative systems. Document detailed notes for every interaction, train and assist Associate CSRs, and process transactions to meet department SLAs with urgency and accuracy, escalating additional tasks as requested by management.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Answer incoming calls and complete outbound phone calls from agents and customers for service and technical queues.
  • •Assist with inquiries including status on pending applications and pending in-force transactions, plus in-force policy questions and product information.
  • •Service issue resolution using working knowledge of in-force back-office processes and procedures.
  • •Document detailed, concise notes on all interactions.
  • •Train and assist Associate CSRs and maintain department SLAs by processing progressively more complex transactions.

Pay and Benefits

Salary: USD 22 - 30.87 hourly
Perks:401kAnnual BonusPaid LeaveSick TimePaid Holidays

Key Requirements

  • •High school diploma or equivalent work experience (college degree a plus).
  • •1-3 years of cumulative, relevant experience.
  • •Basic understanding of computer applications and data entry.
  • •Working knowledge of processes and procedures for in-force back office and navigating multiple administrative systems.
  • •Ability to document detailed and concise notes on all customer and agent interactions.
Experience:1-3 years
Education:High School
Skills:Customer serviceAccuracyUrgencyDocumentationTraining

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Symetra
Provides life insurance, annuities, retirement solutions, and employee benefits to individuals, employers, and financial institutions. Symetra focuses on protecting financial futures through insurance products and retirement services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Bellevue, United States
Founded: 1957
WebsiteLinkedIn