Customer Success Manager

Stanley Black & Decker
Phoenix, United States
Workplace: RemoteFull timeUSD 67,200 - 108,200Function: Customer Success & Account ManagementExperience: 1-3 yearsEducation: bachelorsSkills: ["Customer-first mindset","Professional and empathetic approach","Strong verbal communication","Strong written communication","Technical aptitude"]

Serve as the primary customer-facing link for Stanley Black & Decker’s Construction Technology software, resolving issues and driving successful adoption. Provide day-to-day Tier 1 support and troubleshoot customer needs, collaborating with engineering on more complex Tier 2–3 bugs. Expand usage, identify customer risks, and manage education initiatives such as training, user guides, webinars, and learning resources.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Stanley Black & Decker
Stanley Black & Decker
3 days ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the primary customer-facing link for Stanley Black & Decker’s Construction Technology software, resolving issues and driving successful adoption. Provide day-to-day Tier 1 support and troubleshoot customer needs, collaborating with engineering on more complex Tier 2–3 bugs. Expand usage, identify customer risks, and manage education initiatives such as training, user guides, webinars, and learning resources.
Location: Phoenix, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Act as the primary point of contact for customers and connect them with internal teams to address requests.
  • •Provide day-to-day Tier 1 customer support and troubleshoot existing customer issues.
  • •Manage a support-ticket pipeline and collaborate with engineering to solve Tier 2–3 issues and bugs.
  • •Support teammates and assist customers as needed.
  • •Manage education support initiatives including customer training, user guides, knowledge base content, webinars, and learning resources.

Pay and Benefits

Salary: USD 67,200 - 108,200
Equity and Bonus:Equity
Perks:Health InsuranceDentalLife InsuranceVisionWellness StipendDisability401kEquityPaid Leave

Key Requirements

  • •Bachelor’s degree or equivalent practical experience.
  • •1–3 years of experience in customer support, help desk, or customer service, preferably in a SaaS or technology environment.
  • •Ability to explain technical concepts simply and customer-friendly.
  • •Ability to manage multiple priorities in a fast-paced environment.
  • •Proficiency with Microsoft Suite applications; a modeling background (Revit or AutoCAD) is helpful but not required.
Experience:1-3 yearsSaaSTechnologyConstruction technology
Education:Bachelor's
Skills:Customer-first mindsetProfessional and empathetic approachStrong verbal communicationStrong written communicationTechnical aptitude
Tech Stack:Microsoft SuiteRevitAutoCAD

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website