CSR/Teller - Hall Rd/Clinton Township MI - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Ethical behavior","Problem resolution","Initiative"]

Provide excellent customer service in a retail banking environment by listening to customer needs, answering questions, and following up to resolve issues. Handle daily office operations and maintain accurate cash balancing while staying current on bank policies and financial center procedures. Maintain confidentiality, identify customer needs, and refer customers to bankers and business partners for consultative conversations, escalating complex problems as needed.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

CSR/Teller - Hall Rd/Clinton Township MI - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide excellent customer service in a retail banking environment by listening to customer needs, answering questions, and following up to resolve issues. Handle daily office operations and maintain accurate cash balancing while staying current on bank policies and financial center procedures. Maintain confidentiality, identify customer needs, and refer customers to bankers and business partners for consultative conversations, escalating complex problems as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service by listening to customers, asking questions, and guiding them to meet their financial needs.
  • •Follow up on customer questions and resolve issues while maintaining responsiveness and timely communication.
  • •Handle daily office responsibilities and help maintain efficient office operations.
  • •Maintain accurate balancing records in line with policy and find/correct outages as needed.
  • •Identify customer needs and refer customers to bankers and business partners using appropriate tools for tracking, escalating complex issues when necessary.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Ability to take initiative, demonstrate sound judgment in decision-making and problem resolution, and be flexible with scheduling.
Education:High School
Skills:Customer serviceConfidentialityEthical behaviorProblem resolutionInitiative

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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