Manager, Claims Operations - Auto Claims

USAA
United States
Workplace: HybridFull timeUSD 106,650 - 191,970 annuallyFunction: Insurance & ActuarialExperience: 6+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Initiative","Customer service","Decision-making"]

Manage auto, property, and other claims operations teams, ensuring high-quality member service while investigating, evaluating, and negotiating claims. Coach and develop claims operations employees, execute process improvements, and drive organizational risk management and regulatory compliance training. Monitor work for consistent process execution, handle escalations and policy-based decisions, and improve productivity through staffing, training, and workload volume management. Hire, develop, and guide teams as a claims subject matter expert.

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FursaFursa
USAA
USAA
1 month ago

Manager, Claims Operations - Auto Claims

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Manage auto, property, and other claims operations teams, ensuring high-quality member service while investigating, evaluating, and negotiating claims. Coach and develop claims operations employees, execute process improvements, and drive organizational risk management and regulatory compliance training. Monitor work for consistent process execution, handle escalations and policy-based decisions, and improve productivity through staffing, training, and workload volume management. Hire, develop, and guide teams as a claims subject matter expert.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Manage and provide accountability for auto, property, and other claims operations member service employees responsible for investigating, evaluating, and negotiating claims.
  • •Inspect and review quality of claim files, provide feedback, and coach employees to improve claims handling and process execution.
  • •Identify opportunities to improve operational effectiveness, member experiences, and processes with internal partners.
  • •Manage productivity by overseeing workload volumes, staffing, and training needs; monitor adherence to guidelines and frameworks.
  • •Handle escalations and make decisions based on policy; hire, develop, and support employees’ career progression while executing risk management and regulatory compliance training.

Pay and Benefits

Salary: USD 106,650 - 191,970 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

  • •Bachelor's degree; or 4 years of relevant education and/or experience.
  • •6 years of progressive customer service, operational, military or leadership experience, including a minimum of 2 years of claims handling experience.
  • •2 years of direct team lead, supervisory, or management experience.
  • •Experience using and interpreting data to make decisions.
  • •Acquire and maintain an applicable insurance adjuster license within 6 months in the role.
Experience:6+ yearsClaims handlingCustomer serviceMilitaryInsurance
Education:Bachelor's
Skills:LeadershipCoachingInitiativeCustomer serviceDecision-making
Licenses:Insurance adjuster license

Eligibility

Visa:H1BTN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn