Workforce Management Real-Time Analyst

Thumbtack
Philippines
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Analytical skills","Problem-solving","Communication","Organizational skills","Proactive mindset"]

Monitor real-time queues and performance across multiple service channels to ensure operational service levels are consistently met. Identify risks, trends, and anomalies, then take proactive steps to mitigate impact. Partner with operations leaders to recommend and implement staffing or schedule adjustments, provide intraday reporting and insights, and escalate urgent issues to coordinate fast responses. Continuously improve real-time processes through analysis and actionable recommendations.

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Thumbtack
Thumbtack
11 months ago

Workforce Management Real-Time Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Monitor real-time queues and performance across multiple service channels to ensure operational service levels are consistently met. Identify risks, trends, and anomalies, then take proactive steps to mitigate impact. Partner with operations leaders to recommend and implement staffing or schedule adjustments, provide intraday reporting and insights, and escalate urgent issues to coordinate fast responses. Continuously improve real-time processes through analysis and actionable recommendations.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Monitor real-time queues and performance across multiple channels to ensure service levels are consistently met.
  • •Identify risks, trends, and anomalies in intraday operations and take proactive action to mitigate impact.
  • •Partner with operations leaders to recommend and implement schedule or staffing adjustments.
  • •Provide timely reporting and insights on intraday performance to support decision-making and stakeholder communication.
  • •Escalate urgent issues quickly and coordinate responses to minimize service disruptions while contributing to continuous process improvements.

Key Requirements

  • •2+ years of experience in workforce management, real-time analysis, or a related operations support role.
  • •Strong analytical and problem-solving skills with the ability to make timely decisions in fast-paced environments.
  • •Proficiency with workforce management systems, reporting tools, and spreadsheets (Excel/Google Sheets).
  • •Excellent communication skills to provide clear updates, escalations, and recommendations to stakeholders.
  • •High attention to detail and organizational skills to manage multiple priorities accurately.
Experience:2+ yearsWorkforce managementReal-time analysisOperations support
Skills:Analytical skillsProblem-solvingCommunicationOrganizational skillsProactive mindset
Tech Stack:ExcelGoogle Sheets

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn