Customer Specialist

CarMax
Indiana
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Multitasking"]

Deliver an iconic, customer-first experience for vehicle buying, selling, and servicing. In a hands-on training role, guide customers through sales, appraisals, test drives, and financing applications while documenting vehicle condition and supporting buyers. Manage inventory processes, perform cosmetic inspections, handle key administrative tasks, and coordinate service appointments with accurate repair order and billing follow-through—all while following EH&S requirements.

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CarMax
CarMax
2 months ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Deliver an iconic, customer-first experience for vehicle buying, selling, and servicing. In a hands-on training role, guide customers through sales, appraisals, test drives, and financing applications while documenting vehicle condition and supporting buyers. Manage inventory processes, perform cosmetic inspections, handle key administrative tasks, and coordinate service appointments with accurate repair order and billing follow-through—all while following EH&S requirements.
Location: Indiana
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory tasks including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and ensure vehicles meet CarMax Quality Standards.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing while handling administrative paperwork and payments.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Paid Leave

Key Requirements

  • •Strong communication skills to represent CarMax and its products.
  • •Build lasting relationships and create win-win solutions for customers.
  • •Demonstrate integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to balance customer needs with business goals and follow processes accurately.
  • •High School Diploma or equivalent and a valid driver’s license; ability to lift up to 25 lbs and read/transcribe data accurately.
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailMultitasking
Licenses:Valid driver's license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn