Guest Service/Ticket Taker- Irving Plaza

Live Nation Entertainment
New York
Workplace: OnsiteFull timeUSD 17+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Problem-solving","Judgment","Diplomacy","Teamwork"]

Interact with guests at Irving Plaza by answering inbound calls and in-person inquiries, resolving questions and complaints, and referring unresolved issues to the right teams. Adapt to customer needs, solicit sales of additional services or products, and accurately record interactions and transactions. Support venue operations through post-show partnership tasks and contribute to sustainability efforts, while prioritizing safety and service excellence.

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Live Nation Entertainment
Live Nation Entertainment
2 months ago

Guest Service/Ticket Taker- Irving Plaza

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Interact with guests at Irving Plaza by answering inbound calls and in-person inquiries, resolving questions and complaints, and referring unresolved issues to the right teams. Adapt to customer needs, solicit sales of additional services or products, and accurately record interactions and transactions. Support venue operations through post-show partnership tasks and contribute to sustainability efforts, while prioritizing safety and service excellence.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Deliver exemplary customer service to maintain customer loyalty.
  • •Answer inquiries by phone or in person to resolve customer concerns.
  • •Handle and resolve complaints; refer unresolved grievances to designated departments.
  • •Confer with customers to provide information, take/enter/cancel orders, and obtain complaint details.
  • •Maintain records of customer interactions and participate in sustainability and post-show venue closing tasks.

Pay and Benefits

Salary: USD 17 hourly

Key Requirements

  • •High School Diploma or equivalent.
  • •At least 2 years of customer service and communications experience.
  • •Strong strategic thinking and creative problem-solving skills.
  • •Excellent verbal, written, and interpersonal communication skills.
  • •Ability to walk, climb stairs, and lift/carry 50 lbs.+; occasional sitting.
Experience:Customer service
Education:High School
Skills:Customer serviceProblem-solvingJudgmentDiplomacyTeamwork

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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