Service Manager

EquipmentShare
Waterloo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Interpersonal skills","Problem-solving","Customer service","Teamwork","Communication"]

Lead a team of Heavy Equipment Maintenance Technicians at a rental facility, using real-time work-order and service interval data to diagnose issues and coordinate repairs for rental equipment. You’ll supervise quality performance, order parts, schedule customer and company equipment maintenance, and manage customer communications to ensure satisfaction. You’ll also drive employee training, development, and a safe work environment in Waterloo, IA.

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EquipmentShare
EquipmentShare
1 day ago

Service Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead a team of Heavy Equipment Maintenance Technicians at a rental facility, using real-time work-order and service interval data to diagnose issues and coordinate repairs for rental equipment. You’ll supervise quality performance, order parts, schedule customer and company equipment maintenance, and manage customer communications to ensure satisfaction. You’ll also drive employee training, development, and a safe work environment in Waterloo, IA.
Location: Waterloo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and supervise a team of Heavy Equipment Maintenance Technicians (Mechanics), ensuring quality performance of equipment mechanics and service personnel.
  • •Create, assign, and monitor work orders; track machine service intervals; order parts; diagnose issues using data across equipment makes and models.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Maintain and nurture customer relationships by keeping customers updated and ensuring they receive the level of service and support they need.
  • •Respond to and resolve customer inquiries, requests, complaints, and other communications; train employees and maintain a safe work environment.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveGym MembershipCompany TruckTool ReimbursementVolunteer Time

Key Requirements

  • •3+ years of maintenance and service experience, preferably in the rental industry or a related construction field.
  • •Experience leading maintenance teams.
  • •Strong interpersonal skills and problem solving ability, with strong customer service and teamwork skills.
  • •Adaptability to a fast-paced company environment and ability to stay up-to-date on EquipmentShare products and services.
  • •High school diploma (trade school certificate preferred) and a valid driver’s license with acceptable driving record; must pass required drug screening and background check(s).
Experience:3+ yearsMaintenanceField serviceConstructionEquipment rental
Education:High School
Skills:Interpersonal skillsProblem-solvingCustomer serviceTeamworkCommunication
Licenses:Driver's license
Tech Stack:T3 platformWork orders

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn