Couchbase

2 weeks ago

Customer Success Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Operationalize and launch a newly designed Customer Success function by translating customer journey blueprints, milestones, and data sources into repeatable processes, dashboards, and clean Salesforce workflows. Own customer health scoring, GRR/NRR retention dashboards and renewal forecasting, consumption-driven expansion alerts from Databricks, and VoC integrations (NPS/CSAT/CES). Manage AI alert adoption, Salesforce data quality/compliance reporting, and frontline CSM feedback loops to refine systems.

Location: Raleigh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Build and maintain a data-driven Customer Health Score using support logs, milestones, and usage trends.
•Design and deliver retention reporting and dashboards in Salesforce and Tableau for GRR/NRR and expansion pipelines; manage renewal pipeline reviews and predictive forecasting models.
•Ingest product usage and consumption data from Databricks to create proactive alerts for expansion, cross-sell, and upsell opportunities.
•Operationalize customer lifecycle milestones in Salesforce, co-author CS playbooks, and maintain/prepare Salesforce workflow infrastructure as the function scales.
•Lead AI-generated customer health alert rollout and adoption, deploy Salesforce data compliance/quality reporting, and run feedback loops with CSMs to refine workflows and thresholds.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceTravel AllowanceRetirement ProgramEmployee Assistance

Key Requirements

•4–6 years of experience in Customer Success Operations or Revenue Operations, managing data and processes for high-growth enterprise SaaS.
•Strong hands-on Salesforce experience configuring workflows, custom objects, and reports.
•Experience building dashboards and forecasting models, partnering with analytics teams to map data (e.g., from Databricks).
•Execution-oriented operator who can turn customer success frameworks into practical data models and clean workflows.
•Execution-focused individual contributor who prioritizes data accuracy and clear process documentation for front-line teams.

Experience:4-6 yearsEnterprise SaaS

Skills:Execution focusData accuracyProcess documentationCross-functional collaborationPractical problem-solving

Languages:English

Tech Stack:SalesforceSalesforce (SFDC)TableauDatabricksDashboardsCRM workflowsAI alerts

Company Brief

Couchbase

Develops a distributed NoSQL database platform that enables enterprises to build, deploy, and manage modern applications with high performance, scalability, and flexible data models across cloud and on-premises environments.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 2011

Website LinkedIn

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Couchbase

2 weeks ago

Customer Success Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Raleigh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Build and maintain a data-driven Customer Health Score using support logs, milestones, and usage trends.
•Design and deliver retention reporting and dashboards in Salesforce and Tableau for GRR/NRR and expansion pipelines; manage renewal pipeline reviews and predictive forecasting models.
•Ingest product usage and consumption data from Databricks to create proactive alerts for expansion, cross-sell, and upsell opportunities.
•Operationalize customer lifecycle milestones in Salesforce, co-author CS playbooks, and maintain/prepare Salesforce workflow infrastructure as the function scales.
•Lead AI-generated customer health alert rollout and adoption, deploy Salesforce data compliance/quality reporting, and run feedback loops with CSMs to refine workflows and thresholds.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceTravel AllowanceRetirement ProgramEmployee Assistance

Key Requirements

•4–6 years of experience in Customer Success Operations or Revenue Operations, managing data and processes for high-growth enterprise SaaS.
•Strong hands-on Salesforce experience configuring workflows, custom objects, and reports.
•Experience building dashboards and forecasting models, partnering with analytics teams to map data (e.g., from Databricks).
•Execution-oriented operator who can turn customer success frameworks into practical data models and clean workflows.
•Execution-focused individual contributor who prioritizes data accuracy and clear process documentation for front-line teams.

Experience:4-6 yearsEnterprise SaaS

Skills:Execution focusData accuracyProcess documentationCross-functional collaborationPractical problem-solving

Languages:English

Tech Stack:SalesforceSalesforce (SFDC)TableauDatabricksDashboardsCRM workflowsAI alerts

Company Brief

Couchbase

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 2011

Website LinkedIn