Business Analyst

NTT
Delhi
Workplace: RemoteFull timeFunction: Business OperationsExperience: 8+ yearsSkills: ["Communication","Facilitation","Documentation","Stakeholder engagement","Requirements gathering"]

Lead functional discovery and process workshops to define client-specific solutions and optimize ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and related modules. Combine business analysis—requirements, user stories, process flows, gap analyses—with delivery support through testing, UAT facilitation, stakeholder demos, and go-live readiness. Create training materials and job aids to drive adoption, working closely with project leadership to align business goals to technical solutions.

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FursaFursa
NTT
NTT
4 days ago

Business Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead functional discovery and process workshops to define client-specific solutions and optimize ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and related modules. Combine business analysis—requirements, user stories, process flows, gap analyses—with delivery support through testing, UAT facilitation, stakeholder demos, and go-live readiness. Create training materials and job aids to drive adoption, working closely with project leadership to align business goals to technical solutions.
Location: Delhi
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Lead functional discovery sessions and process workshops to define client-specific ServiceNow business process solutions.
  • •Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
  • •Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
  • •Develop end-to-end process flows and gap analyses; prepare test plans, facilitate UAT, and support go-live activities.
  • •Support client delivery by facilitating stakeholder demos, creating training materials/job aids, and driving adoption and readiness.
Travel: Low travel

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •8+ years of ServiceNow consulting experience with hands-on expertise across multiple modules.
  • •5+ years of business analysis experience, including requirements gathering, process mapping, and stakeholder engagement.
  • •Proven ability to lead client workshops and translate business needs into actionable solutions.
  • •Strong understanding of Agile methodologies and experience supporting Scrum teams.
  • •Excellent communication, facilitation, and documentation skills.
Experience:8+ years
Skills:CommunicationFacilitationDocumentationStakeholder engagementRequirements gathering
Certifications:CSACISCTA
Tech Stack:ServiceNowITSMITOMHRSDCSMAgileScrum

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn