Technical Support Representative

Quo
Honduras
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsSkills: ["Communication","Empathy","Problem-solving","Adaptability","Growth mindset"]

Provide exceptional technical support to Quo customers through email, live chat, phone, and text. Troubleshoot issues in collaboration with engineering, keep internal documentation up to date, and proactively improve customer support processes. Translate customer needs, feature requests, and insights into actionable recommendations for product teams, while identifying high-growth accounts to coordinate with Customer Success. Join a remote-first environment with flexible North America time zones and weekend availability.

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FursaFursa
Quo
Quo
11 hours ago

Technical Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Provide exceptional technical support to Quo customers through email, live chat, phone, and text. Troubleshoot issues in collaboration with engineering, keep internal documentation up to date, and proactively improve customer support processes. Translate customer needs, feature requests, and insights into actionable recommendations for product teams, while identifying high-growth accounts to coordinate with Customer Success. Join a remote-first environment with flexible North America time zones and weekend availability.
Location: Honduras
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Assist Quo customers and prospects via email, live chat, phone, and text.
  • •Troubleshoot technical issues and collaborate with engineering for timely resolutions.
  • •Proactively identify and recommend process improvements to streamline support operations.
  • •Turn feature requests and customer insights into actionable recommendations for the product team.
  • •Maintain up-to-date internal documentation to ensure smooth team operations.

Key Requirements

  • •1-3 years of experience in customer-facing roles, ideally in a startup environment.
  • •Comfort navigating technical issues and diving into details to find solutions.
  • •Exceptional writing skills with attention to detail and a friendly, approachable tone.
  • •Empathy and resourcefulness to tackle customer questions and challenges.
  • •Eagerness to learn, adapt, and grow in a fast-paced startup environment.
Experience:1-3 years
Skills:CommunicationEmpathyProblem-solvingAdaptabilityGrowth mindset

Company Brief

Quo
Provides a cloud-based business phone system and VoIP service enabling teams to call, text, and manage phone numbers on desktop and mobile with shared inboxes, integrations, and automation for modern remote-first businesses.
Industry: Telecommunications
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn