Service Center Associate

Stanley Black & Decker
Edmonton
Workplace: OnsitePart timeUSD 19 - 22 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Organization","Time management","Attention to detail"]

Provide courteous, efficient customer service in the service branch in Edmonton, Alberta, including warranty program administration and coordinating customer parts and tool orders. Handle branch cash controls, returns, warranty and paper routines to meet internal audit standards, and manage opening/closing duties for registers and computers. Support shipping and receiving as needed and help drive service business by maintaining relationships with Field Representatives and Territory Managers.

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Stanley Black & Decker
Stanley Black & Decker
1 day ago

Service Center Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide courteous, efficient customer service in the service branch in Edmonton, Alberta, including warranty program administration and coordinating customer parts and tool orders. Handle branch cash controls, returns, warranty and paper routines to meet internal audit standards, and manage opening/closing duties for registers and computers. Support shipping and receiving as needed and help drive service business by maintaining relationships with Field Representatives and Territory Managers.
Location: Edmonton
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Ensure courteous, knowledgeable, and efficient service to all customers to maximize customer satisfaction.
  • •Administer warranty programs.
  • •Coordinate and follow up with customer parts and tool orders.
  • •Handle branch cash controls, returns, warranty, and paper routines to comply with internal audit standards.
  • •Support shipping and receiving and assist with occasional warehouse duties as needed.

Pay and Benefits

Salary: USD 19 - 22 hourly
Perks:EquityGym MembershipSafety Shoes

Key Requirements

  • •Experience in retail sales is an asset.
  • •Effective communication skills.
  • •Strong sales and organizational skills.
  • •Ability to complete tasks in tight time frames.
  • •Working knowledge of computers, especially Microsoft Office (asset).
Experience:Retail
Skills:CommunicationCustomer serviceOrganizationTime managementAttention to detail
Tech Stack:Microsoft OfficeComputers

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website