Integration Analyst

Cin7
Ahmedabad
Workplace: HybridFull timeINR 1,200,000 - 1,400,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Troubleshooting","Debugging","Communication","Conflict resolution","Change management"]

Own and deliver EDI and 3PL integrations between Cin7 customers and external trading partners. Provide technical support by troubleshooting connection issues, validating compliance, and coordinating escalations with leadership to ensure expectations are managed clearly. Manage dependencies across assigned tasks, resolve reproducible defects, and independently lead small-to-medium complexity integration projects while sharing domain knowledge and continuously improving methods for scalability and efficiency.

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FursaFursa
Cin7
Cin7
4 days ago

Integration Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own and deliver EDI and 3PL integrations between Cin7 customers and external trading partners. Provide technical support by troubleshooting connection issues, validating compliance, and coordinating escalations with leadership to ensure expectations are managed clearly. Manage dependencies across assigned tasks, resolve reproducible defects, and independently lead small-to-medium complexity integration projects while sharing domain knowledge and continuously improving methods for scalability and efficiency.
Location: Ahmedabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own, lead, and deliver EDI and 3PL integrations between customers and external trading partners.
  • •Provide technical support by resolving integration issues and determining client service and support needs.
  • •Troubleshoot and debug connections, including isolating technical discrepancies and identifying root causes.
  • •Manage compliance validation and testing protocols to diagnose reproducible defects and propose resolutions.
  • •Drive monthly and quarterly performance metrics, participate in collaboration and documentation, and propose process improvements for scalability.

Pay and Benefits

Salary: INR 1,200,000 - 1,400,000 annually
Perks:Remote WorkPaid LeaveAnnual Bonus

Key Requirements

  • •Tertiary education with a relevant degree.
  • •3+ years in a client-facing role with strong understanding of supply chain, inventory management, EDI/3PL, and related technologies.
  • •Technical knowledge of SQL, HTML, CSS, and web-based applications.
  • •Strong technical problem-solving skills and the ability to understand customer pain points.
  • •Excellent customer service skills, including the ability to handle requests and issues independently and manage feedback.
Skills:TroubleshootingDebuggingCommunicationConflict resolutionChange management
Tech Stack:EDI3PLAPI integrationSQLHTMLCSSWeb-based applications

Company Brief

Cin7
Provides cloud-based inventory management and ERP solutions for retailers, wholesalers, and multichannel sellers, integrating inventory, POS, e‑commerce and supply chain workflows to automate order fulfillment and stock control.
Industry: Supply Chain Technology
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Auckland, New Zealand
WebsiteLinkedIn