Crh

5 days ago

Customer Service Account Manager (Brooksville, FL, US, 34604)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for assigned accounts, ensuring exceptional customer satisfaction. Manage client relationships end-to-end by handling inquiries, resolving complaints and escalated issues, and following up on open orders and order status. Partner with the Territory Manager and sales team to set up new accounts, support warranty communications, coordinate technical questions, and manage customer order activity using CRM databases.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact for assigned accounts to ensure exceptional customer satisfaction.
•Actively support customers and follow up on open orders, order status, and order delays.
•Partner with sales to set up new customer accounts and maintain long-term customer relationships.
•Manage customer order status and coordinate with the accounts receivable team to resolve credit holds.
•Handle escalated customer issues, warranty communication, and technical question routing; manage customer records in CRM.

Pay and Benefits

Perks:Health InsuranceDentalDisability401k

Key Requirements

•Bachelor’s degree or equivalent work experience in sales or customer service.
•Knowledge of business software, including Microsoft Office.
•Strong phone presence and ability to make/take dozens of calls per day.
•Proven ability to multitask and drive results in a dynamic, fast-paced environment.
•Experience with CRM databases or ability to learn current CRM databases.

Education:Bachelor's

Skills:Customer focusCommunicationMultitaskingProblem-solvingProfessionalism

Tech Stack:Microsoft OfficeCRM

Company Brief

Crh

Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.

Industry: Building Materials

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 1970

Website LinkedIn

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Crh