Product Owner, Fraud Alerts & Case Management (EO)

Citizens Bank
Pittsburgh, Boston
Workplace: HybridFull timeUSD 125,000 - 180,000 annuallyFunction: Product ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Customer-centric mindset","Communication","Influence","Stakeholder management","Continuous learning"]

Own the vision, roadmap, and backlog for Citizens’ Oak next-generation Fraud Alerts & Case Management platform. Lead agile product delivery to improve fraud alert handling, investigation workflows, and case management capabilities. Collaborate with Fraud Operations, Risk, Compliance, Analytics, and Technology to prioritize enhancements, drive automation and continuous improvement, and communicate outcomes to senior stakeholders in a digital-first, product-focused organization.

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Citizens Bank
Citizens Bank
1 day ago

Product Owner, Fraud Alerts & Case Management (EO)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the vision, roadmap, and backlog for Citizens’ Oak next-generation Fraud Alerts & Case Management platform. Lead agile product delivery to improve fraud alert handling, investigation workflows, and case management capabilities. Collaborate with Fraud Operations, Risk, Compliance, Analytics, and Technology to prioritize enhancements, drive automation and continuous improvement, and communicate outcomes to senior stakeholders in a digital-first, product-focused organization.
Location: Pittsburgh, Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own the vision, roadmap, and backlog for the Oak platform
  • •Improve fraud alert handling, investigation workflows, and case management capabilities
  • •Partner across Fraud, Operations, Risk, Compliance, Analytics, and Technology teams
  • •Prioritize platform enhancements based on user needs, business value, and operational impact
  • •Drive workflow optimization, automation, continuous improvement, and communicate outcomes to stakeholders

Pay and Benefits

Salary: USD 125,000 - 180,000 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsPaid LeaveWellness Stipend

Key Requirements

  • •7+ years of experience in Product Management, Product Ownership, Experience Ownership, or Digital Strategy
  • •Experience owning product roadmaps, priorities, and delivery outcomes within consumer banking
  • •Strong Agile product delivery experience
  • •Excellent communication, influence, and stakeholder management skills
  • •Experience with one or more: Fraud Alerts, Fraud Operations, Fraud Detection, Fraud Investigations, Fraud Case Management, AML/Financial Crimes Technology, Payments Risk
Experience:7+ yearsConsumer bankingFraud managementAML / financial crimesPayments risk
Education:Bachelor's
Skills:Customer-centric mindsetCommunicationInfluenceStakeholder managementContinuous learning
Certifications:CBAPCSPOPMP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website