Customer Architect

Elastic
Germany
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Presentation","Relationship-building","Problem-solving","Project management","Stakeholder management"]

Drive customer outcomes as a trusted technical advisor across Observability, Cybersecurity, and Enterprise Search. Define technical success criteria and tailored Technical Success Plans, onboard customers, eliminate technical frictions, and ensure successful adoption and ongoing consumption of Elastic solutions. Partner with account teams and services to align value to business goals, identify expansion opportunities, and support optimized resolution experiences while contributing to ARR growth.

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FursaFursa
Elastic
Elastic
8 hours ago

Customer Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Drive customer outcomes as a trusted technical advisor across Observability, Cybersecurity, and Enterprise Search. Define technical success criteria and tailored Technical Success Plans, onboard customers, eliminate technical frictions, and ensure successful adoption and ongoing consumption of Elastic solutions. Partner with account teams and services to align value to business goals, identify expansion opportunities, and support optimized resolution experiences while contributing to ARR growth.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Collaborate with the account team (including the Account Executive and Solutions Architect) to provide ongoing technical coverage and support.
  • •Define and communicate technical success criteria, creating tailored Technical Success Plans for each customer’s goals and critical metrics.
  • •Ensure a successful technical customer journey from onboarding to adoption, continuously driving Elastic solution consumption.
  • •Eliminate technical frictions and align the Elastic value proposition with customer business objectives, liaising with support as needed.
  • •Identify expansion opportunities to grow annual recurring revenue (ARR) and proactively recommend upgrades/enhancements based on customer consumption.
Travel: High travel

Pay and Benefits

Perks:Health InsurancePaid LeaveParental Leave

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (highly preferred).
  • •Fluency in German & English is required; fluency in French is a plus.
  • •Validated experience in a similar role (Solutions Architect, Technical Consultant, or Pre-sales Engineer) with hands-on experience delivering customer solutions.
  • •Experience with Elastic solutions or the Elastic stack, and aligning them to business objectives (Observability, Security, Enterprise Search; Elasticsearch, Logstash, Kibana).
  • •Strong communication, presentation, relationship-building, and problem-solving skills, with the ability to lead multiple projects and meet deadlines.
Education:Bachelor's
Skills:CommunicationPresentationRelationship-buildingProblem-solvingProject managementStakeholder management
Languages:GermanEnglishFrench
Tech Stack:ObservabilityCybersecurityEnterprise SearchElastic stackElasticsearchLogstashKibana

Company Brief

Elastic
Builds the Elastic Stack (Elasticsearch, Kibana, Beats, Logstash) and provides search, observability, and security solutions that enable organizations to search, analyze, and protect data in real time across applications, infrastructure, and enterprises.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2012
WebsiteLinkedIn