CSR/Teller - Big Rapids MI - Part Time

Fifth Third Bancorp
United States
Workplace: OnsitePart timeFunction: Data Analytics & Business IntelligenceEducation: high_schoolSkills: ["Customer service","Confidentiality","Professionalism","Problem-solving","Sound judgment","Responsiveness","Risk awareness"]

Provide excellent customer service as a CSR/Teller, listening to customers’ needs, answering questions, and following up to resolve issues. Handle daily banking office responsibilities, including cash handling and maintaining accurate balancing records. Maintain confidentiality, follow policies and procedures, and demonstrate sound judgment. During customer outreach, identify needs and refer customers to bankers and business partners for consultative conversations while operating within the bank’s risk appetite.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

CSR/Teller - Big Rapids MI - Part Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller, listening to customers’ needs, answering questions, and following up to resolve issues. Handle daily banking office responsibilities, including cash handling and maintaining accurate balancing records. Maintain confidentiality, follow policies and procedures, and demonstrate sound judgment. During customer outreach, identify needs and refer customers to bankers and business partners for consultative conversations while operating within the bank’s risk appetite.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Data Analytics & Business Intelligence
Seniority: Entry level

Key Responsibilities

  • •Provide customer service by listening to needs, asking questions, and guiding customers to where their financial needs can be met.
  • •Follow up on customer questions, respond timely, and resolve issues while maintaining customer confidentiality.
  • •Perform daily office responsibilities and support efficient operation with the platform team.
  • •Maintain accurate balancing records, find and correct outages, and enlist help as needed.
  • •Identify customer needs during interactions and make consultative referrals to bankers and business partners for tracking purposes.

Key Requirements

  • •High school diploma or GED.
  • •Extensive cash handling experience.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment in problem resolution.
Education:High School
Skills:Customer serviceConfidentialityProfessionalismProblem-solvingSound judgmentResponsivenessRisk awareness

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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