Aon

1 month ago

ServiceNow Application Portfolio & Governance Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Analyst focusing on governance of application and service data within ServiceNow, driving accuracy, mapping, and reporting to support portfolio decisions and IT leadership in a 50/50 hybrid Kraków-based role.

Location: Krakow

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Maintain and govern Application Portfolio Management (APM) data within ServiceNow, ensuring application and service records remain accurate, complete, and up to date.
•Manage and monitor application lifecycle statuses, supporting portfolio decisions around investment, maintenance, modernization, consolidation, and retirement.
•Conduct portfolio analysis to identify duplicate, redundant, and obsolete applications, providing recommendations to optimize the application landscape.
•Ensure accurate mapping between business applications, technical services, and business capabilities, supporting service ownership, accountability, and organizational structures.
•Develop and maintain dashboards, reports, and portfolio insights to support governance forums, service reviews, architecture assessments, and IT leadership decision-making.

Key Requirements

•3–6 years of experience in IT with exposure to application portfolio management, service management, or IT governance.
•Experience working with enterprise platforms such as ServiceNow and handling application or service data for reporting or analysis.
•Good understanding of IT service management concepts, including applications, services, and configuration management.
•Strong attention to detail with the ability to manage and improve data accuracy and quality.
•Ability to analyze data, present insights clearly, and collaborate effectively with stakeholders.

Experience:3-6 yearsIt governanceService managementServiceNowAPMCMDBITIL

Skills:CommunicationCollaborationProblem-solving

Certifications:ITIL

Languages:English

Tech Stack:ServiceNowAPMCMDBService MappingITILDashboardsReports

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Aon