Partners Success Supervisor (Activation Supervisor)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own partner and school activation plans to drive digital transformation and full activation of Classera systems. Supervise assigned schools, schedule visits and online meetings, ensure system setups and semester activations, and manage CRM reporting on activation rates. Provide initial support, troubleshooting, and refresher training for educators and administrators, while coordinating with internal teams to prioritize development needs and improve renewals and customer satisfaction.

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Directly supervise assigned schools and implement the agreed activation plan under the Partners Success Manager (Activation Manager)
•Deliver weekly or biweekly visits and online meetings, and ensure schools complete system setups each academic semester/year
•Track and update activation progress and school data (e.g., students, parents, users, teachers), ensuring correct numbers in the CRM
•Provide initial support, problem solving, and escalation to technical support with evidence when needed; review daily support tickets
•Coordinate refresher training for new employees and prepare/report activation metrics (weekly/monthly/quarterly/final) to schools and stakeholders

Key Requirements

•0 to 3 years of experience in Classera or a learning management system (LMS)
•Ability to apply learning management software to support teaching and learning and influence school leaders
•Practical experience managing schools to achieve high-quality activation results
•College degree (bachelor’s) in a technical field, preferably e-learning and distance learning
•Full proficiency in Arabic and English plus strong written, verbal, and interpersonal communication skills

Experience:0E-learningLMS

Education:Bachelor's in e-learning and distance learning specializations (preferably)

Skills:CommunicationRelationship buildingCustomer focusTrainingProject management

Languages:ArabicEnglish

Tech Stack:LMSMicrosoft OfficeCRMERPApple StoreSMSMobile applicationMobile application custom librariesCertificatesAssessment toolsVirtual meeting

Company Brief

Classera

Website

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Classera

3 months ago

Partners Success Supervisor (Activation Supervisor)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Directly supervise assigned schools and implement the agreed activation plan under the Partners Success Manager (Activation Manager)
•Deliver weekly or biweekly visits and online meetings, and ensure schools complete system setups each academic semester/year
•Track and update activation progress and school data (e.g., students, parents, users, teachers), ensuring correct numbers in the CRM
•Provide initial support, problem solving, and escalation to technical support with evidence when needed; review daily support tickets
•Coordinate refresher training for new employees and prepare/report activation metrics (weekly/monthly/quarterly/final) to schools and stakeholders

Key Requirements

•0 to 3 years of experience in Classera or a learning management system (LMS)
•Ability to apply learning management software to support teaching and learning and influence school leaders
•Practical experience managing schools to achieve high-quality activation results
•College degree (bachelor’s) in a technical field, preferably e-learning and distance learning
•Full proficiency in Arabic and English plus strong written, verbal, and interpersonal communication skills

Experience:0E-learningLMS

Education:Bachelor's in e-learning and distance learning specializations (preferably)

Skills:CommunicationRelationship buildingCustomer focusTrainingProject management

Languages:ArabicEnglish

Tech Stack:LMSMicrosoft OfficeCRMERPApple StoreSMSMobile applicationMobile application custom librariesCertificatesAssessment toolsVirtual meeting

Company Brief

Classera

Website